Collections Associate

Accendra Health; Downers Grove (IL); On-site; USD 21,958 - 23,474; Full time

Benefits offered by this job

Medical, dental, and vision care coverage

Paid time off plan

401(k) Plan

Flexible Spending Accounts

Paid parental leave

Job summary

Accendra Health in Downers Grove seeks a detail-oriented customer service representative to manage patient billing inquiries and claims submissions. With a requirement of a high school diploma and a minimum of one year of experience, candidates should be adept in Microsoft Office, particularly Word and Excel. This role necessitates excellent communication skills and a familiarity with medical terminology.

The position offers a comprehensive benefits package including medical and dental coverage, a 401(k) plan, and paid parental leave.

Qualifications

• 1+ years of customer service or related experience.
• Ability to evaluate and secure the needed Rx’s, PA’s, and medical justification for claims.
• Familiar with HCPC/ICD-9 codes.

Responsibilities

• Answers questions from customers, clerical staff, and insurance companies.
• Identifies and resolves patient billing complaints.
• Documents activities in ERP system efficiently and accurately.

Skills

Excellent communication skills

Ability to understand medical terminology

Experience with customer service

Proficient in Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

The anticipated salary range for this position is $15.94 - $17.04 hourly. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

Job Duties

• Must possess excellent communication skills and the ability to practice proper phone and email etiquette,
• Ability to read, understand and follow oral and written instructions.
• Answers questions from customers, clerical staff, and insurance companies.
• Identifies and resolves patient billing complaints.
• Handles customer collection calls.
• Familiar with medical terminology and insurances HCPC/ICD-9 codes,
• Documents activities in ERP system in an efficient accurate and timely manner.
• Ensures the billing activity is handled correctly.
• Ability to evaluate and secure the needed Rx’s, PA’s and medical justification to facilitate payment of claims for initial and review/appeals payments.
• Ability to edit and resubmit claims for payment.
• Prepares and reviews clean claims for submission to various insurances either electronically or y paper.
• Working knowledge of Microsoft Office, particularly Word and Outlook.
• Provide feedback to Group Team Lead regarding issues regarding accounts.
• Conducts routine tasks as directed; works under clearly defined guidelines.
• Contributes to specific objectives and outcomes as directed.

Requirements

• High school diploma or equivalent
• 1+ years of customer service or related experience
• Working knowledge of Microsoft Office, particularly Word, Excel and Outlook.
• Provide feedback to Group Team Lead, Supervisor and Manager regarding issues regarding accounts.
• Conducts routine tasks as directed; works under clearly defined guidelines.
• Contributes to specific objectives and outcomes as directed.

Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short- and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well-being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.