Collections Associate

Accendra Health, Inc.; Northern (KY); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k)

Flexible Spending Accounts

Life insurance

Disability coverage

Parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health is seeking a Billing Representative to service customer accounts, ensure timely remittance, and follow up with payers to support uninterrupted cash flow. The role emphasizes accurate billing and strong communication with customers and insurers.

Responsibilities include handling inquiries, resolving billing complaints, editing and resubmitting claims, and documenting activities in the ERP system.

Qualifications

• High school diploma or equivalent.
• 1+ years of customer service or related experience.
• Working knowledge of Microsoft Office, particularly Word, Excel and Outlook.
• Provide feedback to Group Team Lead, Supervisor and Manager regarding issues regarding accounts.
• Conducts routine tasks as directed; works under clearly defined guidelines.

Responsibilities

• Provide excellent communication via phone and email.
• Read and follow oral and written instructions; answer questions from customers and insurers.
• Identify and resolve patient billing complaints.
• Handle customer collection calls.
• Document activities in ERP system accurately and timely.
• Evaluate and secure needed Rx’s, PA’s and medical justification to facilitate payment.
• Edit and resubmit claims for payment.
• Prepare and review clean claims for submission to insurances either electronically or by paper.
• Use Microsoft Office tools to support account management.
• Provide feedback to Group Team Lead about issues regarding accounts.

Skills

Customer service

Microsoft Office

Communication skills

Phone etiquette

Email etiquette

Education

High school diploma

Tools

Word

Excel

Outlook

Job description

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long‑term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials. If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

Job Description

The anticipated hourly range for this position is $20 per hour. The representative is to service the needs of our customers by accurately billing customer accounts, assuring timely remittance, and taking immediate action on issues that involve account integrity. The representative will also follow‑up with payers to facilitate uninterrupted cash flow.

Job Duties

• Must possess excellent communication skills and the ability to practice proper phone and email etiquette,
• Ability to read, understand and follow oral and written instructions. Answers questions from customers, clerical staff, and insurance companies.
• Identifies and resolves patient billing complaints.
• Handles customer collection calls.
• Familiar with medical terminology and insurances HCPC/ICD-9 codes, Documents activities in ERP system in an efficient accurate and timely manner.
• Ensures the billing activity is handled correctly.
• Ability to evaluate and secure the needed Rx’s, PA’s and medical justification to facilitate payment of claims for initial and review/appeals payments.
• Ability to edit and resubmit claims for payment.
• Prepares and reviews clean claims for submission to various insurances either electronically or y paper.
• Working knowledge of Microsoft Office, particularly Word and Outlook.
• Provide feedback to Group Team Lead regarding issues regarding accounts.
• Conducts routine tasks as directed; works under clearly defined guidelines.
• Contributes to specific objectives and outcomes as directed.

Requirements

• High school diploma or equivalent
• 1+ years of customer service or related experience
• Working knowledge of Microsoft Office, particularly Word, Excel and Outlook.
• Provide feedback to Group Team Lead, Supervisor and Manager regarding issues regarding accounts.
• Conducts routine tasks as directed; works under clearly defined guidelines.
• Contributes to specific objectives and outcomes as directed.

Teammate Benefits

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short-and long-term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well‑being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.