Associate Collector

Accendra Health; City of White Plains (NY); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health in White Plains, NY is seeking a Customer Billing Representative to help ensure accurate invoicing, timely remittance, and prompt action on issues affecting account integrity. The role involves following up with payers to maintain uninterrupted cash flow and clear communication with patients, providers, and insurers.

Qualifications focus on strong communication, ability to handle calls and emails, familiarity with HCPC/ICD-9 codes, and experience with billing in an ERP system.

Qualifications

• Strong communication and phone etiquette for interacting with patients, providers and insurers.
• Ability to read, understand and follow oral and written instructions.
• Familiarity with medical terminology and insurance codes (HCPC/ICD-9).
• Experience with billing in an ERP system and handling claims.

Responsibilities

• Bill customer accounts accurately and ensure timely remittance.
• Follow up with payers to facilitate uninterrupted cash flow.
• Address patient billing complaints and resolve issues promptly.
• Document activities in the ERP system efficiently and accurately.
• Prepare and resubmit claims for payment when needed.

Skills

Communication skills

Phone etiquette

Reading and following instructions

Customer service

Medical terminology

HCPC/ICD-9 knowledge

ERP system

Billing/coding accuracy

Payer follow-up

Claim submission

Job description

The anticipated hourly range for this position is $19 – $20 per hour.

Position Summary

The representative is responsible for servicing the needs of our customers by accurately billing customer accounts, ensuring timely remittance, and taking immediate action on issues that involve account integrity. The representative will also follow up with payers to facilitate uninterrupted cash flow.

Essential Tasks

• Must possess excellent communication skills and the ability to practice proper phone and email etiquette.
• Skilled in answering a telephone in a pleasant and helpful manner.
• Ability to read, understand and follow oral and written instructions.
• Answers questions from customers, clerical staff, and insurance companies.
• Identifies and resolves patient billing complaints.
• Handles customer collection calls.
• Familiar with medical terminology and insurances HCPC/ICD-9 codes.
• Documents activities in ERP system in an efficient, accurate and timely manner.
• Ensures the billing activity is handled correctly.
• Ability to evaluate and secure the needed Rx’s, PA’s and medical justification to facilitate payment of claims for initial and review/appeals payments.
• Ability to edit and resubmit claims for payment.
• Prepares and reviews clean claims for submission to various insurances either electronically or on paper.

Teammate Benefits

As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.

Our Benefits Program Includes

• Medical, dental, and vision care coverage
• Paid time off plan
• 401(k) Plan
• Flexible Spending Accounts
• Basic life insurance
• Short‑and long‑term disability coverage
• Accident insurance
• Teammate Assistance Program
• Paid parental leave
• Domestic partner benefits
• Mental, physical, and financial well‑being programs

Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.