Medicare Coach

Cleo; Bend (OR); Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative firm is seeking a compassionate Medicare Coach to support members and their caregivers. This full-time role involves building trusted relationships, guiding health journeys, and coordinating care to ensure comprehensive, family-centered support. You'll engage with members through various communication channels, administer health assessments, and utilize motivational interviewing techniques to promote health activation. Join a collaborative team dedicated to improving mental health and reducing burnout while making a meaningful impact in the lives of families. If you are passionate about healthcare and eager to help others navigate their health journeys, this opportunity is perfect for you.

Benefits

Health Insurance

Paid Holidays

Parental Leave

401(k)

Flexible Work Hours

Qualifications

• 2-3 years of experience in care management or health coaching.
• Certification in health coaching or clinical licensure preferred.
• Excellent communication skills and knowledge of Medicare benefits.

Responsibilities

• Serve as primary contact for Medicare members, providing support.
• Administer health risk assessments and coach on health goals.
• Collaborate with teams to ensure coordinated care.

Skills

Care Management

Health Coaching

Motivational Interviewing

Communication Skills

Healthcare Navigation

Proficiency with Digital Tools

Documentation Skills

Problem-Solving

Multilingual Skills

Education

Certification in Health Coaching

RN

MSW

Tools

Google Suite

Slack

Zoom

Apple Devices

Job description

Join to apply for the Medicare Coach role at Cleo

About Cleo:

Cleo is the only global, holistic family care platform supporting individuals throughout every life stage. Whether growing a family, caring for loved ones, or managing personal health, Cleo provides life-changing care for families and caregivers. Serving over 200 clients across 70+ countries, Cleo aims to improve mental health, reduce burnout, and lower healthcare costs through evidence-based interventions. Backed by significant investment from top firms, Cleo is a collaborative team seeking passionate members like you.

Position Overview:

The Medicare Coach is a compassionate, proactive, full-time role supporting Medicare members and their caregivers. Working between 8am–8pm EST, you will build trusted relationships, guide health journeys, coordinate care, and support member engagement with healthcare resources. The role involves administering health assessments, coaching on health goals, involving caregivers, and collaborating with healthcare teams to ensure comprehensive, family-centered care.

Key Responsibilities:

1. Serve as the primary contact for Medicare members and caregivers, providing empathetic support via phone, video, and messaging.
2. Administer and review health risk assessments to identify priorities.
3. Coach members using motivational interviewing and SMART goals to promote health and care activation.
4. Involve caregivers to support whole-family health.
5. Assist members with healthcare provider engagement and resource utilization.
6. Collaborate with internal teams and external providers to ensure coordinated care.
7. Coordinate timely interventions, referrals, and follow-ups.
8. Document all interactions accurately for care continuity.
9. Contribute to resource development for Medicare members and caregivers.
10. Conduct proactive outreach to enroll eligible members.

Qualifications:

1. 2-3 years of experience in care management, health coaching, or supporting Medicare members.
2. Preferred: Certification in health coaching (NBC-HWC), RN, MSW, or clinical licensure; note clinical scope is not within this role.
3. Excellent communication skills, with ability to explain complex health concepts empathetically.
4. Experience with motivational interviewing, SMART goals, and health planning.
5. Knowledge of Medicare benefits and healthcare navigation.
6. Proficiency with digital tools like Google Suite, Slack, Zoom, Apple devices.
7. Highly organized, detail-oriented, and capable of accurate documentation.
8. Comfortable with proactive telephonic outreach.
9. Solution-oriented, independent problem-solver, adaptable to a fast-paced environment.
10. Multilingual skills are a plus.

Additional Information:

Pay: $33-40/hour, 35-40 hours/week. Benefits include health insurance, paid holidays, parental leave, 401(k), and more.

You must be based in the U.S., authorized to work without sponsorship, and reside in specified states.

Cleo is an equal opportunity employer and considers all qualified applicants.