Medicare Center Sales Concierge

Not applicable1; Allentown (Lehigh County); On-site; USD 32,000 - 42,000; Full time

Job summary

Medicare Center in Allentown, PA is seeking an associate to welcome customers, coordinate sales consultations, and maintain a friendly center environment. You will greet customers, gather information, and enter data into the CRM system while supporting operations and reporting to the center manager.

The role requires strong communication, attention to detail, and the ability to thrive in a collaborative, fast-paced setting. Training programs will be provided online and in classroom formats.

Qualifications

• Excel in a fast-paced environment.
• Have high attention to detail.
• Desire to impact customer decisions.
• Enjoy a collaborative environment with management support.
• Proficient computer skills, including MS Word and Excel
• Strong verbal and written communication skills.
• Ability to attend the following paid training programs: Corporate orientation, online and classroom training related to our sales process/site operations, and job shadowing

Responsibilities

• Welcome customers into the Medicare Center and point them in the right direction to meet their needs.
• Coordinate sales consultation meetings
• Maintain friendly and welcoming environment within the centers
• Work closely with Medicare Center manager to ensure smooth operations and provide daily reports back to corporate office
• Greet and assist customers coming to the Medicare Center for sales or support
• Connect customers with the appropriate organizational resource if they are not there for Medicare sales
• Create customer accounts and enter information in CRM system
• Set realistic expectations for wait times and alternate options available to the customer
• Maintain proper stock of sales collateral, refreshments, and other supplies at the assigned Medicare Center

Skills

Customer service

Attention to detail

Communication skills

Team collaboration

MS Word

MS Excel

Training participation

Fast-paced environment

Tools

CRM system

Job description

Medicare Center in Allentown, PA is seeking an associate to welcome customers, coordinate sales consultations, and maintain a friendly center environment. You will greet customers, gather information, and enter data into the CRM system while supporting operations and reporting to the center manager.

The role requires strong communication, attention to detail, and the ability to thrive in a collaborative, fast-paced setting. Training programs will be provided online and in classroom formats.