Medicare Advantage Member Concierge Lead

CommuniCare Advantage; Blue Ash (OH); On-site; USD 42,000 - 55,000; Full time

Job summary

CommuniCare Health in Blue Ash, OH is seeking an I-SNP Member Concierge to provide personalized, high-touch support to Medicare Advantage I-SNP members. You will serve as a trusted contact for members, families, facility staff, providers, and internal teams to ensure a seamless experience.

You will educate members about benefits, resources, and preventive services, help navigate appointments and transportation, and escalate concerns to licensed clinical staff as needed.

Responsibilities

• Serve as a dedicated point of contact for assigned I-SNP members.
• Build relationships with members, families, and caregivers.
• Educate members about benefits, services, resources, and preventive care.
• Assist members in navigating the health-care system and plan resources.
• Coordinate with Care Management, Clinical, and Provider Relations teams.
• Escalate clinical concerns to licensed staff and follow up on issues.

Job description

CommuniCare Health in Blue Ash, OH is seeking an I-SNP Member Concierge to provide personalized, high-touch support to Medicare Advantage I-SNP members. You will serve as a trusted contact for members, families, facility staff, providers, and internal teams to ensure a seamless experience.

You will educate members about benefits, resources, and preventive services, help navigate appointments and transportation, and escalate concerns to licensed clinical staff as needed.