Medicare Account Manager & Front Desk Team Lead

CHE Cheboygan; Michigan; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Company-Paid Life Insurance

401(k) with company match

Generous PTO

Job summary

CHE Cheboygan is hiring an Account Manager responsible for leading the front desk team and ensuring exceptional guest service while managing insurance sales. The ideal candidate should be motivated, organized, and experienced in customer service and insurance compliance.

Located in Cheboygan, MI, the role emphasizes teamwork and operational excellence. Benefits include medical insurance, life insurance, a 401(k) plan, and generous PTO.

Qualifications

• 1–3+ years in insurance sales or Medicare advising.
• Active state insurance producer license required.
• 1+ year team lead/supervisory experience.
• Strong customer service and communication skills.

Responsibilities

• Lead and schedule the front desk team.
• Train and manage front desk performance.
• Manage daily operations and guest experience.
• Conduct compliant needs assessments.

Skills

Customer service and communication skills

Technology proficiency

Compliance & Accuracy

Sales Excellence

Operational Rigor

Education

High school diploma or GED

Tools

CRM/AMS (e.g., Salesforce, Applied)

Microsoft 365

Job description

CHE Cheboygan is hiring an Account Manager responsible for leading the front desk team and ensuring exceptional guest service while managing insurance sales. The ideal candidate should be motivated, organized, and experienced in customer service and insurance compliance.

Located in Cheboygan, MI, the role emphasizes teamwork and operational excellence. Benefits include medical insurance, life insurance, a 401(k) plan, and generous PTO.