MEDICAL UNIT ADMINISTRATIVE ASSISTANT - 09252026-81323

State of Tennessee

Nashville (TN)

On-site

USD 49,000 - 73,000

Full time

40 hours ago

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Job summary

State of Tennessee is seeking a qualified administrative professional to support the Medical Unit in the Bureau of Workers' Compensation. The role includes UR appeals management, records coordination, and committee support, with potential for AWS (remote work) not guaranteed.

The position requires a bachelor's degree and several years of administrative experience, with substitution options and state service consideration.

Qualifications

Education and progressively responsible administrative experience required.
Substitution options for education/experience as described in the posting.
Public administration or related graduate coursework may substitute for experience.
State of Tennessee experience may substitute for required education.

Responsibilities

Assist UR appeals by notifying, collecting medical records, organizing files, and preparing letters within deadlines.
Maintain electronic tracking systems and workflow documentation (Access, trackers, logs).
Research and route coverage, EDI, and compliance issues within established timelines; coordinate with internal teams.
Support the Medical Payment Committee with case notices, materials, travel arrangements, letters, and minutes.
Support the Medical Advisory Committee with notifications, travel, minutes, and record-keeping.
Manage daily mail operations, including outgoing mail, scanning, and delivering checks.

Skills

Active Learning & Listening

Critical Thinking

Management of Financial Resources

Judgment & Decision Making

Management of Personnel Resources

Deductive Reasoning

Inductive Reasoning

Problem Sensitivity

Selective Attention

Written Comprehension

Education

Bachelor's degree

Experience equivalent to three years in admin

Graduate coursework in related fields (optional)

State service experience (optional)

Tools

Personal Computer

Telephone

Copy Machine

Scanner

Calculator

Job description

State of Tennessee Job Information

Opening Date/Time 09/25/2026 12:00AM Central Time

Job Information

Opening Date/Time 09/25/2026 12:00AM Central Time

Closing Date/Time 10/01/2026 11:59PM Central Time

Salary (Monthly) $4,057.00 - $6,099.00

Salary (Annually) $48,684.00 - $73,188.00

Job Type Full-Time

City, State Location Nashville, TN

Department Bureau of Worker¿s Compensation

Location of Position

LOCATION OF (1) POSITION(S) TO BE FILLED: BUREAU OF WORKERS' COMPENSATION, DAVIDSON COUNTY

Position summary

This position is in the Medical Unit of the Bureau.

Although some of the time may be considered for AWS (Alternate Work Solutions-remote working), it is not guaranteed and may be withdrawn at any time. The necessary equipment for AWS is provided but personal internet capabilities and unit staffing needs may influence the suitability and timing of AWS.

Qualifications

Education and Experience: Graduation from an accredited college or university with a bachelor's degree AND experience equivalent to three years of increasingly responsible full-time professional staff administrative experience.

Substitution of Experience for Education: Qualifying full-time increasingly responsible sub professional, paraprofessional, or professional experience may be substituted for the required education, on a year-for-year basis, to a maximum of four years.

Substitution of Education for Experience: Additional graduate coursework in public administration, business administration, or other acceptable field may be substituted for the required experience, on a year-for-year basis, to a maximum of two years.

OR Two years of increasingly responsible professional administrative services experience with the State of Tennessee.

Overview

This position provides comprehensive administrative support for the Medical Unit programs, to include Utilization Review Appeals, The Medical Payment Committee, The Medial Advisory Committee, and technical support for the CMUR Portal.

Responsibilities

Assist with maintaining and processing utilization review (UR) appeals by preparing and sending notifications, requesting and tracking medical records, organizing files, and preparing appeal decision letters within required timelines.
Keep electronic tracking systems current, including Microsoft Access spreadsheets, appeal trackers, contact logs, Global Search and other workflow documentation.
Research and route coverage, EDI, and compliance-related errors within established timelines, provide same-day customer communication, and follow up with internal departments as needed.
Assist with the Medical Payment Committee (MPC) by sending case notifications, organizing case materials, providing travel arrangements, preparing decision letters, drafting meeting minutes, and maintaining accurate committee records.
Assist with coordination of the Medical Advisory Committee (MAC) by sending notifications, providing travel arrangements, drafting minutes, and maintaining accurate committee records.
Assist with daily mail operations, to include outgoing mail, receiving, scanning and distributing incoming mail, and delivering checks to the Case Management Coordinator and the accounting team.

Competencies