Medical Transport Director of Operations

HCA Healthcare, Inc.; Denver (CO); On-site; USD 102,000 - 174,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) match

Education support

Paid time off

Job summary

HCA HealthOne AirLife in Denver seeks an experienced Medical Transport Director of Operations to lead day-to-day operations, design scalable processes, and drive enterprise coordination with corporate, regional, and field leaders to improve patient outcomes.

The role requires 5+ years of healthcare leadership, EMT-P or RN licensure, strong budgeting, and the ability to build teams and partnerships while ensuring regulatory compliance and cost management.

Qualifications

• 5+ years of progressive management experience in healthcare, operations, and/or medical transportation leadership.
• Experience building relationships and driving strategic initiatives.
• Equivalent combination of education and experience.

Responsibilities

• Lead day-to-day operations with AVP Medical Transport, including partnerships, vendor management, and enterprise contracting.
• Design processes and standards to improve efficiency and patient satisfaction; establish SOPs and KPIs.
• Develop training with Medical Transportation Education and Infrastructure teams.
• Analyze department processes for improvements and report findings.
• Assess capacity management and patient throughput for transfers and admissions.
• Collaborate with stakeholders to remove barriers to care and growth.
• Set expectations and measurable objectives to achieve clinical performance and growth.
• Support expense management aligned with CFO and leadership budgets.
• Assist in local strategic plans and new programs/services.

Skills

Healthcare leadership

Operations management

Medical transportation

Strategic partnerships

Budgeting & financials

Education

EMT-P or RN Licensure

Job description

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Medical Transport Director of Operations

business_center Directors and Managers find_in_page Job ID: 4776557

This position is incentive eligible. Salary Estimate: $102336.00 - $173992.00 / year Learn more about the benefits offered for this job. The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Do you have the career opportunities as a Medical Transport Director of Operations you want with your current employer? We have an exciting opportunity for you to join HCA HealthOne AirLife (previously AirLife Denver) which is part of the nation's leading provider of healthcare services, HCA Healthcare.

Job Summary and Qualifications

In collaboration with the AVP Medical Transport, the Director of Operations is responsible for supporting all aspects of the medical transport operations, including the implementation of new programs, processes, and functions within the department. The Director of Operations will provide input in informing and supporting the Medical Transport strategy across the Enterprise by collaborating with Corporate, Regional, Division and Field leaders to drive strategic alignment that results in enhanced outcomes for our patients.

What you will do in this role:

• Works in collaboration with AVP Medical Transport in leading day-to-day operations, which may include strategic partnerships/affiliations, vendor management and Enterprise contracting.
• Through collaboration with internal and external stakeholders, designs processes, systems, procedures, and operational changes to increase efficiency, effectiveness, and customer/patient satisfaction. Ultimately responsible for identifying best practices and opportunities to scale, creating standard operating procedures and key performance indicators, as well as methods to track such.
• Supports team development, including working with Medical Transportation Education and Infrastructure colleagues to develop training. This development should include building and maintaining a culture of accountability for providing excellent service to all customers, including patients, employees and leadership.
• Analyzes all aspects of department processes for potential improvement opportunities and relays these to AVP Medical Transport.
• Identifies and develops recommendations for capacity management and patient throughput as it pertains to the intake of transfers or other patient movement into our hospitals.
• Works with internal and external stakeholders to identify any issues or barriers to optimal patient care and growth and makes recommendations and/or creates standards to drive desired change.
• Coordinates with AVP Medical Transport in establishing realistic but challenging expectations as well as measurable objectives and goals by designing and managing the structure and processes necessary for efficient operations, achievement of clinical performance and projected growth.
• Supports the development and implementation of expense management processes and strategies, in alignment with objectives and budgets set by CFOs and Department / Enterprise leadership.
• Collaborates with division emergency preparedness and supports the PLC and Medical Transport team objectives, including routine in-person support in the Enterprise EOC.
• Drives adherence to all applicable regulatory bodies and organizational legal and compliance requirements, including program-specific accreditation standards or requirements and respective state EMS agencies, DEA, and all HCA Healthcare, Inc legal and compliance standards.
• Develops and recommends technological enhancements and/or replacements to support medical transportation operations.
• Assists with the development of local strategic plans and new programs/services.

What qualifications you will need:

• 5+ years of experience in progressive management experience in healthcare, operations, and/or medical transportation leadership required
• Must have held leadership positions (reflecting increasing levels of responsibility) in roles where building and leveraging key relationships was a responsibility as well as driving a strategic initiative.
• Or equivalent combination of education and/or experience
• EMT-P or RN Licensure; must maintain licensure(s) throughout employment preferred
• Ability to work well under pressure on concurrent, multidisciplinary projects.
• Solid level of strategic acumen, with strong analytical skills and ability to solve problems in a timely basis.
• Demonstrated competency in business finance, which may include budgeting and projections.
• Ability to establish credibility and be decisive.
• Proven ability to manage, train and develop a team.

Benefits

HCA HealthOne offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

\"Bricks and mortar do not make a hospital. People do.\" - Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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About HCA Healthcare

What matters most to our talented colleagues is giving people the absolute best healthcare in the most compassionate way possible.

For questions about your job application or this site, please contact; HCAhrAnswers at 1-844-422-5627 option 1.

HCA Healthcare is a dedicated Equal Opportunity Employer

Equal employment opportunities (EEO) are provided to all employees and applicants for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected category in accordance to applicable federal, state, or local laws. The policy applies to all terms and conditions of employment including, but not limited to, hiring, placement, promotion, termination, layoff, transfer, leaves or absence, compensation and training.