Medical Transport Coordinator | PRN status

One Sky Health Kalispell Medical Center; United States; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan options

Employee wellness programs

Professional development and education

Job summary

Logan Health is seeking a detail-oriented professional with healthcare operations or EMS dispatch experience to support patient movement and transportation coordination. The role involves communication with partners, resource coordination, and adherence to confidentiality requirements.

Applicants should be proficient with multiple technologies and Microsoft Office, with strong organizational and communication skills.

Qualifications

• Experience in healthcare operations, emergency communications, or dispatch environments.
• Familiarity with HIPAA and confidentiality requirements.
• Proficiency with multiple technologies (phones, computers, specialized software).
• Excellent verbal and written communication across audiences.
• Strong organizational skills and ability to work independently or with a team.

Responsibilities

• Communicate with internal and external partners involved in patient movement and healthcare system operations.
• Coordinate available resources to support routine and emergency response needs.
• Operate communication equipment and systems per department protocols.
• Ensure compliance with emergency procedures and required notifications.
• Prioritize and dispatch A.L.E.R.T. and Logan Health EMS Network ground and air medical teams per procedures.
• Coordinate communication across the healthcare delivery team to ensure safe and timely patient transport and transfer.
• Maintain safety as a primary responsibility in transport coordination, operational awareness, and tracking of transport assets.
• Identify operational concerns and provide recommendations for improvement to leadership.
• Collaborate effectively with peers and contribute to ongoing professional development of self and others.

Skills

Healthcare operations

Emergency communications

EMS

Dispatch experience

Customer service

HIPAA knowledge

Attention to detail

Multi-technology use

Microsoft Office Suite

Communication skills

Interpersonal skills

Confidentiality

Tools

Microsoft Office Suite

Job description

This position is responsible for communicating, coordinating, and directing the deployment of personnel and equipment as it relates to medical emergency response and ground and air medical transportation. Our Mission: Quality, compassionate care for all. Our Vision: Reimagine health care through connection, service and innovation. Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

What We’re Looking For

We’re seeking a professional, detail-oriented candidate with experience in healthcare operations, emergency communications, or dispatch environments who can thrive in a fast-paced, high-stress setting.

Qualifications

• Minimum of one (1) of the following required: Previous work experience in healthcare
• Previous work experience in fire services
• Previous work experience in EMS
• Previous dispatching experience
• Knowledge of customer service principles and quality standards.
• Understanding of confidentiality laws governing provider-patient relationships, including HIPAA.
• Excellent attention to detail with the ability to maintain professionalism in high-stress and high-sensory environments.
• Experience working with multiple technologies (telephones, computers, and specialized software) preferred.
• Proficiency in Microsoft Office Suite and ability to learn new software systems.
• Strong organizational skills with the ability to prioritize, problem-solve, and work independently or as part of a team.
• Commitment to teamwork and maintaining confidentiality.
• Excellent verbal and written communication skills across a variety of audiences.
• Strong interpersonal skills with the ability to handle sensitive and confidential situations with tact and professionalism.

What You’ll Do

• Communicate with internal and external partners involved in patient movement and healthcare system operations.
• Coordinate available resources to support both routine and emergency response needs.
• Operate communication equipment and systems in accordance with department protocols.
• Ensure compliance with emergency procedures and required notifications.
• Prioritize and dispatch A.L.E.R.T. and Logan Health EMS Network ground and air medical teams per established procedures.
• Coordinate communication across the healthcare delivery team to ensure safe and timely patient transport and transfer.
• Maintain safety as a primary responsibility in transport coordination, operational awareness, and tracking of transport assets (ground and air).
• Identify operational concerns and provide recommendations for improvement to leadership.
• Collaborate effectively with peers and contribute to ongoing professional development of self and others.

The Ideal Candidate

• Performs well in high-pressure, detail-driven environments.
• Communicates clearly and professionally.
• Maintains accuracy while managing multiple priorities.
• Demonstrates strong critical thinking and decision-making skills.
• Values teamwork, accountability, and confidentiality.
• Takes initiative and adapts quickly to changing needs.

Why Join Logan Health?

Be part of a mission-driven healthcare organization serving the community. Work in a fast-paced, highly collaborative environment. Contribute to critical patient care coordination and transport operations. Join a team that values professionalism, growth, and teamwork.

Logan Health Benefits Include:

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement plan options
• Employee wellness programs
• Professional development and continuing education opportunities

Schedule Details

Logan Health operates 24 hours per day, seven days per week. Schedules are designed to meet operational and organizational needs and may be adjusted as required. Shift: Variable (United States of America). Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

PRN positions (also referred to as Casual, As Needed, or Per Diem) at Logan Health offer flexibility and are designed to provide coverage during busy periods, employee absences, and vacations, making them an excellent opportunity to support the team as needed. PRN employees can participate in a matching 401(k) plan and have access to the Employee Assistance Program. Additionally, they may qualify for hourly differential pay for certain shifts or hours, offering extra compensation based on department-specific scheduling needs. Pay rates and scheduling practices may vary by department.

Notice of Pre-Employment Screening Requirements

If you receive a job offer, please note all offers are contingent upon passing a pre-employment screening, which includes: Criminal background check, Reference checks, Drug Screening, Health and Immunizations Screening, Physical Demand Review/Screening.

Equal Opportunity Employer

Logan Health is an Equal Opportunity Employer (EOE/AA/M-F/Vet/Disability). We encourage all qualified individuals to apply for employment. We do not discriminate against any applicant or employee based on protected veteran status, race, color, gender, sexual orientation, religion, national origin, age, disability or any other basis protected by applicable law. If you require accommodation to complete the application, testing or interview process, please notify Human Resources.

Welcome to One Sky Health and thank you for your interest in becoming a part of our team. We believe that everyone who works at One Sky Health is a caregiver, regardless of their position. We provide competitive pay and a comprehensive benefits package. Our employees are motivated by our commitment to provide quality patient care for our community. Our people are everything. The amazing providers, employees, and volunteers at One Sky Health gift this organization with their innovation, knowledge, and compassion. Together, we're connecting our community to trusted, quality care and helping to improve lives every day.

Do you dream of living and working in a beautiful area surrounded by stunning scenery and endless recreation? Are you ready to evolve your career while working alongside passionate, talented, brilliant people? Join our remarkable team and create positive patient experiences every day!