Medical Transport Communication Assistant

Banner Health Corporate; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Banner Health in Mesa, Arizona seeks a Communications Specialist for Banner Air to coordinate rotor-wing medical transports and support 24-hour flight operations. You will dispatch flight crews across Payson, Sun City, Queen Creek and Casa Grande and serve as the primary link between medical teams, facilities, pilots and physicians.

The role emphasizes calm performance in high-pressure situations, strict adherence to FAA Part 135 rules, and teamwork with aviation, medical and placement staff to

Qualifications

• High school diploma or GED required; must obtain PART 135 flight-following certification within six months and CFC certification.
• Must be computer literate with Word, Access and Excel; able to learn additional software as needed.
• Excellent customer service, clear communication, and ability to stay calm under pressure.

Responsibilities

• Activates and follows flight/ground teams during missions with flight following and documentation.
• Triages and performs multiple critical tasks calmly in emergencies.
• Coordinates medical transports with aviation, medical and communications teams and requesting agencies.
• Inputs flight and ground transport data into databases, complying with FAA Part 135 rules.
• Maintains positive relationships with facilities to ensure safe, coordinated transport.
• Notifies administration and appropriate agencies in incidents per policy; works independently per protocols.

Skills

Excellent customer service

Multi-tasking

Verbal communication

Written communication

Interpersonal skills

Teamwork

Education

High school diploma/GED

Tools

Word

Excel

Access

Job description

Primary City/State: Mesa, Arizona

Department Name: Banner Air Dispatch-Emg Trns

Work Shift: Day

Job Category: Clinical Support

Your Journey with us began the moment you made the choice to seek a career with Banner Health. Whether you are just beginning your career or your Journey has spanned 30 years, Banner's employer commitment is: "We'll help make a difference in your life and career so you can make a difference in the lives of others."

Take flight in your career with Banner Health by applying for this innovative Air Medical Dispatch Role for Banner Air !

As a Dispatcher with Banner Air, you will be centrally located at our Banner Health Corporate Mesa office, where you will be working with your team to communicate vital information to Flight Crews as they provide 24-hour care to critical patients in Arizona. You will dispatch our Flight crews from bases in Payson, Sun City, Queen Creek and Casa Grande to both 9-1-1 calls and facility-to-facility transfers.

Shifts available include:

• - 2:00pm - 2:00am

Prior experience in the following areas is preferred but not required: Dispatching (911, security, medical, or flight), Health Unit Coordination (HUC), Placement Liaisons, Operation Logistics, or EMS experience.

POSITION SUMMARY

This position is for a Communications Specialist for a rotor-wing, Critical-Care medical transport organization. This position is responsible for oversight and flight-following of all missions and serves as the primary communication link between medical teams, referring and receiving facilities/agencies, pilots and the physicians before and throughout transport.

CORE FUNCTIONS

1. Activates and follows flight/ground teams during team missions to include flight following, customer notification and documentation. All will be completed in a professional manner, within current policies.
2. Triages and performs multiple critical tasks in a stressful emergency environment calmly and in a timely manner.
3. Establishes proficiency with Incident Command Systems, Emergency Operations Centers, Multiple Casualty Incidents, aircraft incident, Hazmat and Disaster plans with the ability to assist management and federal transportation agencies during any incident.
4. Coordinates the details of medical transports by working with the aviation, medical and communications departments in conjunction with the requesting agency and other appropriate resources.
5. Accurately inputs all flight and ground transport information into network database with special regard to FAA Part 135 and NCME policies and procedures. Maintains a working knowledge of FAA rules and regulations (pertaining to Parts 91 and 135) and remains current and complies with all policies and procedures.
6. Maintains and facilitates positive relationships with referring and receiving facilities and pre-hospital agencies to ensure a safe, coordinated and expeditious response for emergency assistance and/or transport for all customers, both internal and external.
7. Implements proper procedures for notification of administration personnel and/or appropriate agencies in the event of incidents, accidents, or emergency situations involving personnel according to established policies and procedures.
8. This role will be expected to function independently according to the established protocols and procedures. Confers with supervisor for unusual situations. Difficult decisions may include unusual circumstances where aeromedical transport mode may change according to location, weather, mechanical issues or activation of the Pre / Post Accident Incident Plan. External customers to include all aspects of emergency service departments (fire, police, public service, EMS, bystanders and other dispatch centers). Internally they will work closely with the administrative representatives and the patient placement specialists in addition this position works closely with both aeromedical teams.

MINIMUM QUALIFICATIONS

High school diploma/GED or equivalent working knowledge.

Within the first six months of hire, must be able to obtain PART 135 flight-following certification through Med Trans Corp and achieve the Certified Flight Coordinator (CFC) certification.

Must be computer literate and have a good working knowledge of Word, Access and Excel software programs. Must be able to learn other software programs as necessary, including custom programs. Must possess excellent customer service skills and have the ability to function calmly in high pressure situations, think clearly and logically, and make problem-solving decisions based on information given. Must have excellent verbal, written, and interpersonal communications skills. Ability to multi-task and to work as a team.

PREFERRED QUALIFICATIONS

Previous experience with air medical communications experience. Current EMT-B certification or higher. Previous medical terminology course or experience. EMS operation experience.

Additional related education and/or experience preferred.

EEO State