Medical Transport Communication Assistant

Banner Health; Mesa (AZ); On-site; USD 52,000 - 76,000; Full time

Job summary

Banner Health in Mesa, AZ is seeking a Communications Specialist for Banner Air Dispatch. You will oversee flight-following and act as the primary link between medical teams, facilities, pilots, and physicians throughout transport.

The role requires coordination of air medical operations from bases in Payson, Sun City, Queen Creek and Casa Grande, with a focus on safety, accuracy, and timely responses in urgent situations.

Qualifications

• High school diploma or equivalent.
• Willingness to obtain PART 135 flight-following certification within 6 months.
• Certified Flight Coordinator (CFC) through Med Trans Corp upon hire or soon after.

Responsibilities

• Activate and monitor flight/ground teams during missions, notify customers, and document actions.
• Triaged and handled multiple critical tasks calmly in emergencies.
• Learn and apply Incident Command Systems, EOC, MCI, and FAA-related plans and procedures.
• Coordinate transport details with aviation, medical, and communications teams and the requesting agency.
• Accurately enter flight/ground data into the network database following FAA Parts 91 and 135 rules.

Skills

Multitasking

Communication

Teamwork

Calm under pressure

Customer service

Education

High School Diploma

Tools

Word

Excel

Access

Job description

Primary City/State: Mesa, Arizona Department Name: Banner Air Dispatch-Emg Trns Work Shift: Day Job Category: Clinical Support

Your Journey with us began the moment you made the choice to seek a career with Banner Health. Whether you are just beginning your career or your Journey has spanned 30 years, Banner's employer commitment is: 'We'll help make a difference in your life and career so you can make a difference in the lives of others.’ Take flight in your career with Banner Health by applying for this innovative Air Medical Dispatch Role for Banner Air! As a Dispatcher with Banner Air, you will be centrally located at our Banner Health Corporate Mesa office, where you will be working with your team to communicate vital information to Flight Crews as they provide 24-hour care to critical patients in Arizona. You will dispatch our Flight crews from bases in Payson, Sun City, Queen Creek and Casa Grande to both 9-1-1 calls and facility-to-facility transfers. Shifts available include: - 2:00pm - 2:00am Prior experience in the following areas is preferred but not required: Dispatching (911, security, medical, or flight), Health Unit Coordination (HUC), Placement Liaisons, Operation Logistics, or EMS experience.

Position Summary

This position is for a Communications Specialist for a rotor-wing, Critical-Care medical transport organization. This position is responsible for oversight and flight-following of all missions and serves as the primary communication link between medical teams, referring and receiving facilities/agencies, pilots and the physicians before and throughout transport.

Core Functions

1. Activates and follows flight/ground teams during team missions to include flight following, customer notification and documentation. All will be completed in a professional manner, within current policies.
2. Triages and performs multiple critical tasks in a stressful emergency environment calmly and in a timely manner.
3. Establishes proficiency with Incident Command Systems, Emergency Operations Centers, Multiple Casualty Incidents, aircraft incident, Hazmat and Disaster plans with the ability to assist management and federal transportation agencies during any incident.
4. Coordinates the details of medical transports by working with the aviation, medical and communications departments in conjunction with the requesting agency and other appropriate resources.
5. Accurately inputs all flight and ground transport information into network database with special regard to FAA Part 135 and NCME policies and procedures. Maintains a working knowledge of FAA rules and regulations (pertaining to Parts 91 and 135) and remains current and complies with all policies and procedures.
6. Maintains and facilitates positive relationships with referring and receiving facilities and pre-hospital agencies to ensure a safe, coordinated and expeditious response for emergency assistance and/or transport for all customers, both internal and external.
7. Implements proper procedures for notification of administration personnel and/or appropriate agencies in the event of incidents, accidents, or emergency situations involving personnel according to established policies and procedures.
8. This role will be expected to function independently according to the established protocols and procedures. Confers with supervisor for unusual situations. Difficult decisions may include unusual circumstances where aeromedical transport mode may change according to location, weather, mechanical issues or activation of the Pre / Post Accident Incident Plan. External customers to include all aspects of emergency service departments (fire, police, public service, EMS, bystanders and other dispatch centers). Internally they will work closely with the administrative representatives and the patient placement specialists in addition this position works closely with both aeromedical teams.

Minimum Qualifications

• High school diploma/GED or equivalent working knowledge.
• Within the first six months of hire, must be able to obtain PART 135 flight-following certification through Med Trans Corp and achieve the Certified Flight Coordinator (CFC) certification.
• Must be computer literate and have a good working knowledge of Word, Access and Excel software programs.
• Must be able to learn other software programs as necessary, including custom programs.
• Must possess excellent customer service skills and have the ability to function calmly in high pressure situations, think clearly and logically, and make problem-solving decisions based on information given.
• Must have excellent verbal, written, and interpersonal communications skills.
• Ability to multi-task and to work as a team.

Preferred Qualifications

• Previous experience with air medical communications experience.
• Current EMT-B certification or higher.
• Previous medical terminology course or experience.
• EMS operation experience.
• Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans Our organization supports a drug-free work environment.

Privacy Policy

Privacy Policy: Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visitour Benefits Guide for more information.

EEO/Disabled/Veterans Banner Health supports a drug-free work environment.

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