Communication Specialist (Dispatcher)

Boston MedFlight; Bedford (MA); On-site; USD 60,000 - 77,000; Full time

Job summary

Boston MedFlight in Bedford, MA is seeking a Communication Specialist (Dispatcher) to facilitate air and ground patient transport, coordinating messages between medical teams, facilities and pilots. Required are EMS/dispatch experience, BLS and MA EMT-B or NREMT-B within one year, plus Flight Communicator IAMTCS within 18 months.

You will operate radios, CAD systems and monitor weather and flight tracking. This full-time role requires 12-hour shifts including days, nights and weekends, with

Qualifications

• Previous EMS and dispatch experience required; preferably 2 years in high-volume settings.
• BLS certification and MA EMT-B or NREMT-B within one year of hire.
• Flight Communicator Certification IAMTCS within 18 months of hire.
• 12-hour rotating shifts including day, night and weekend coverage.
• Excellent telephone communication skills; able to work independently or collaboratively.
• Must read, write and understand English clearly.
• Basic computer data entry; knowledge of CAD systems and MS Office preferred.

Responsibilities

• Coordinate requests for transportation by air and ground.
• Serve as primary communication link between medical teams, facilities, pilots and physicians.
• Operate radios and dispatch programs; monitor weather and flight following systems.
• Monitor base-site locations, helipads and hangars; maintain documentation.
• Assist in orientation and training of new department personnel.
• Data entry, clerical support and logistical assistance for the system.
• Public education and participation on organization committees.

Skills

EMS experience

Dispatch experience

Phone communication

Microsoft Office

Education

Massachusetts EMT-B or NREMT-B within 1 year

Flight Communicator Certification IAMTCS within 18 months

Tools

CAD systems

Radio operation

Computerized Aided Dispatch

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Communication Specialist (Dispatcher)

Full-time Regular Full-Time Bedford, MA, US

4 days ago Requisition ID: 1005

Salary Range: $28.75 To $37.00 Hourly

I. PRIMARY PURPOSE

Under the direction of the Director of Communication, the Communication Specialists (dispatchers) are responsible for facilitating all aspects of critical care patient transport by air and ground for Boston MedFlight as well as other aeromedical programs serving Boston MedFlight and the consortium hospitals.

II. ESSENTIAL RESPONSIBILITIES

• Uphold and adhere to all Boston MedFlight policies and procedures and general operating protocols
• Uphold safety standards as set forth by BMF, FAA and the contracted aviation and ground vendor.
• Coordinate all requests for transportation by air and ground.
• Serve as primary communication link between medical teams, referring and receiving facilities/agencies, pilots and the physicians throughout transport to provide safe and efficient facilitation of patient transport services.
• Maintain positive interaction with fellow employees, consortium hospitals and referring agencies.
• Complete documentation (written and electronic) per BMF policy.
• Operate all radios and computerized dispatch programs.
• Monitor weather, flight following systems and all other communication equipment associated with MedFlight transports, missions and related activities
• Responsible for remote monitoring of all base-site locations, helipads and hangars.
• Maintain skill proficiency and knowledge base.
• Attend required staff and educational meetings.
• Assist in orientation and training of new department personnel as assigned.
• Maintains positive communication (written and spoken), effectively while interfacing with fellow employees, patients, referring hospitals, and the community at large.

III. POTENTIAL DUTIES

• Data entry, clerical, administrative assistance, and logistical support for the overall system.
• Public education and marketing.
• Participation on organization committees.

IV. MINIMUM QUALIFICATIONS

• Previous EMS and dispatch experience a must. Preferably at least 2years’ experience as a communication specialist/dispatcher in 911 and/or high volume departments.
• Must have BLS certification and obtain either Massachusetts EMT-B or National Registry EMT-B within one year of hire to maintain employment.
• Obtain Flight Communicator Certification (IAMTCS) within 18 months of hire.
• Class III employment physical required. Physical exams are performed by BMF’s Occupational Health Provider.
• Must possess excellent telephone communication skills.
• Must be able to work independently as well as interdependently.
• Must be able to work in often stressful situations.
• Must be able to take direction.
• Maintain certifications and continuing education criteria as mandated by the position.
• Must possess basic computer data entry skills. Knowledge of Computerized Aided Dispatch systems and Microsoft Office preferred.
• Must have basic understanding of radio communications.
• Must be able to read, write, speak and comprehend the English language without restriction.
• Must be able to work 12 hour shifts, which rotate to include day, night and weekend coverage.
• Free of physical ailment which may impair consciousness or cognitive ability.

V. NOTES

• FBI and CORI criminal backgrounds check will be performed prior to employment.
• All BMF employees are subject to random drug screens.