Medical Technologist – Client Services & Lab Support

Aurora Health Care; Milwaukee (WI); On-site; USD 45,000 - 60,000; Full time

Job summary

Aurora Health Care in Milwaukee seeks a Laboratory Client Services Specialist. You will coordinate inbound calls, perform outbound follow-ups, report results, and ensure timely documentation, following client service procedures.

The role requires staying current with laboratory operations, providing technical assistance to staff, coordinating specimen pickups, and supporting policy development. No prior experience required; a Bachelor's in Clinical Laboratory Sciences and MT/MLS certification

Qualifications

• Bachelor's Degree in Clinical Laboratory Sciences required.
• MT (ASCP) or MLS (ASCP BOC) certification preferred.
• No experience required.

Responsibilities

• Coordinates and follows through on inbound telephone calls for the laboratory, following client services procedures.
• Performs outbound telephone calls to clients following client service procedures.
• Reports results to appropriate individuals and notifies appropriate medical staff of critical patient results.
• Ensures rapid and appropriate complaint resolution and documentation.
• Maintains an advanced working knowledge of all laboratory operations and databases of ACL, including telecommunications and all methods of reporting data.
• Utilizes advanced knowledge obtained from technical training when responding to inquiries for technical or department/division information.
• Coordinates blood draw requests and specimen pickups with the phlebotomy and courier departments.
• Assists Business Development and Client Service teams with maintenance of existing accounts.
• Assists with the development and maintenance of Client Service policies and procedures.
• Acts as a resource for providing general direction and technical assistance to other laboratory and clerical staff. Instructs students and new caregivers as assigned.

Skills

Interpersonal skills

Decision making

Communication

Computer literacy

Education

Bachelor's Degree in Clinical Laboratory Sciences

Tools

Microsoft Office

Job description

Aurora Health Care in Milwaukee seeks a Laboratory Client Services Specialist. You will coordinate inbound calls, perform outbound follow-ups, report results, and ensure timely documentation, following client service procedures.

The role requires staying current with laboratory operations, providing technical assistance to staff, coordinating specimen pickups, and supporting policy development. No prior experience required; a Bachelor's in Clinical Laboratory Sciences and MT/MLS certification