Medical Support Assistant: Scheduling & Patient Care

US-Department-of-Veterans-Affair; Forest Park (DE); On-site; USD 35,000 - 52,000; Full time

Job summary

Wilmington VA Medical Center in Delaware is seeking a Medical Support Assistant (MSA) to perform patient support duties in Health Administration Service across clinic/outpatient/inpatient settings. The role involves greeting patients, processing schedules, managing appointments, and handling routine inquiries.

Basic requirements include U.S. citizenship, a high school diploma or GED, and proficiency in English.

Qualifications

• U.S. citizenship required; English proficiency demonstrated in speaking and writing.
• High school diploma or GED required; foreign education considered as applicable.
• No licensure required; basic medical terminology knowledge preferred.

Responsibilities

• Answer phones, greet patients, and relay messages to appropriate staff.
• Schedule, cancel, and modify patient appointments in clinical settings.
• Enter and retrieve patient demographics and scheduling information in computer systems.

Skills

Medical terminology

Customer service

EHR systems

Scheduling software

Communication

Education

High school diploma or GED

Two years of education beyond high school

Tools

Electronic Health Records (EHR)

Scheduling systems

Job description

Wilmington VA Medical Center in Delaware is seeking a Medical Support Assistant (MSA) to perform patient support duties in Health Administration Service across clinic/outpatient/inpatient settings. The role involves greeting patients, processing schedules, managing appointments, and handling routine inquiries.

Basic requirements include U.S. citizenship, a high school diploma or GED, and proficiency in English.