Medical Support Assistant (Patient Registration)

Indian Health Service; Lame Deer (MT); On-site; USD 41,000 - 59,000; Full time

Job summary

The Indian Health Service seeks a Medical Support Assistant (Patient Registration) for the Northern Cheyenne Service Unit in Lame Deer, MT. The role provides essential clerical and administrative support to patients and health care staff, reporting to the Supervisory Health System Specialist.

Responsibilities include interviewing patients, managing registrations, processing referrals, and organizing medical records, in a setting with a strong emphasis on accuracy and patient service.

Qualifications

• Provides comprehensive clerical and administrative support to patients and health care staff.
• Strong attention to detail and ability to handle confidential information.
• Ability to communicate effectively with patients and team members.

Responsibilities

• Interview patients or representatives to obtain Patient Registration information and demographics.
• Process consultations, orders, referrals, and authorizations to support clinical care.
• Prepare, organize, and file medical records electronically and in paper form.
• Assist with third party billing and answer phones, schedule appointments, take messages, and resolve routine problems.

Skills

Clerical skills

Administrative support

Job description

Medical Support Assistant (Patient Registration)

• Department: Department of Health and Human Services

This position is located at the Indian Health Service, Northern Cheyenne Service Unit, Lame Deer, MT. The purpose of this position is to provide comprehensive clerical and administrative support to patients and health care staff. Incumbent reports to the Supervisory Health System Specialist. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).

Key Responsibilities

Total Compensation Package - Check out IHS's outstanding total compensation package for this job: Medical Support Assistant Total Compensation | Pay (ihs.gov) Interview patients or representatives to obtain Patient Registration information including demographic and insurance information. Processes consultations, orders, referrals, and authorizations to support clinical care. Prepares, organizes, and files medical records both electronically and paper-based.

Assist with third party billing, such as Medicare, Medicaid and Private Insurance. Answer telephone, schedules appointments, take messages, and resolves routine problems or complaints utilizing clinic operations and referring complex issues to appropriate departments.

Requirements & Education

If you are substituting education for experience; You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer. Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.

Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave.

Which agency is hiring for this position?

This position is with Indian Health Service, Department of Health and Human Services.

What is the salary for this position?

The posted pay range is $40736 – $59031/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-11-13.

How many openings are available?

There are 3 openings for this position.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.