Medical Support Assistant

The Indian Health Service; Shiprock (NM); On-site; USD 37,000 - 48,000; Full time

Job summary

The Indian Health Service at Northern Navajo Medical Center, Division of Nursing, Medical-Surgical Branch, seeks a Medical Support Assistant to provide frontline patient services and essential administrative support. You will welcome patients, direct calls, and assist during emergencies, while maintaining accurate logs and coordinating with clinical staff.

Responsibilities include scheduling, updating patient data, printing documents, and generating reports.

Qualifications

• Administrative support experience in a clinical or office setting.
• Familiarity with medical terminology and patient records.
• Ability to prepare formal documents with proper grammar and formatting.

Responsibilities

• Greet patients and visitors, direct calls, escort patients, and assist during emergencies and walk-ins.
• Schedule appointments, update patient information, and process documents using computer systems.
• Route requisitions, deliver specimens, retrieve test results, and coordinate referrals and follow-ups.

Skills

Administrative support

Clerical tasks

Medical terminology

Scheduling appointments

Tools

Word processing

Scheduling systems

Job description

• Department: Department of Health and Human Services

Join the Indian Health Service at Northern Navajo Medical Center, Division of Nursing, Medical-Surgical Branch, as a Medical Support Assistant. Support patients and healthcare professionals by providing essential administrative and clerical services that contribute to quality patient care. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).

Key Responsibilities

Provides front-line patient support by welcoming patients and visitors, directing calls, escorting patients, assisting with emergencies and walk-ins, answering routine inquiries, and maintaining accurate patient logs before and after evaluation, treatment, and disposition. Prepares minutes, reports, and memoranda while ensuring proper formatting, grammar, punctuation, and medical terminology.

Uses computer systems to schedule appointments, update patient information, print documents, and perform word-processing tasks. Maintains patient records and administrative reports, reviews records for accuracy and compliance, prepares forms for surgeries and procedures, monitors supplies, and orients new clinic staff on file locations, forms, and resources.

Provides administrative support by routing requisitions, delivering specimens, retrieving test results, and assisting with supply and equipment management. Coordinates referrals and consultations with other departments and schedules patient follow-up appointments.

Requirements & Education

If you are substituting education for experience; You are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed, and grades. Unofficial transcripts will be accepted in the application package. Official transcripts will be required from all selectees prior to receiving an official offer. Only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.

Department of Education may be credited. Applicants can verify accreditation at the following website: https://www.ed.gov/accreditation. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Indian Health Service, Department of Health and Human Services.

What is the salary for this position?

The posted pay range is $37193 – $47848/yr.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-11-19.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.