Medical Support Assistant (Patient Registration)

US Indian Health Service; Wewoka (OK); On-site; USD 35,000 - 55,000; Full time

Job summary

US Indian Health Service is seeking a registration and eligibility clerk at the Wewoka Indian Health Center. You will work directly with patients to obtain, verify, and process demographic and third-party resource information, ensuring accurate records and high-quality customer service to support patient care.

A REAL ID requirement and detailed qualification criteria apply for GS-04 to GS-06 levels, with options based on experience or education.

Qualifications

• GS-04: One year of general experience or two years of education above high school.
• GS-05: One year of specialized experience or four years of education above high school.
• Combination: Education plus experience totaling 100% to qualify.

Responsibilities

• Provide registration and eligibility services to patients.
• Obtain, verify, and process demographic and third-party resource information.
• Maintain accurate patient information and deliver customer service to support patient care.

Education

Two years of education above high school

Four years of education above high school

Combination of education and experience meeting 100%

Job description

Located at Wewoka Indian Health Center, this position provides registration and eligibility services by working directly with patients to obtain, verify, and process demographic and third-party resource information. In this role, you will assist in maintaining accurate patient information and deliver customer service to support patient care.

A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021). To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Minimum Qualification, GS-04, you must meet One of the following:

• Experience: Your resume must demonstrate at least one (1) year of general experience. General experience is progressively responsible clerical, office, or other work that indicates your ability to perform the work of this position at the GS-04 level.
• Education: Your resume must demonstrate Two (2) years of education above the high school level. This education must have been obtained in an accredited business, secretarial, or technical school, junior college, college, or university.
• Combination: Your resume must demonstrate a combination of qualifying education and experience that meets the minimum qualifications described above. The percentage of the education requirement met, plus the percentage of the experience requirement met, must total at least 100% to qualify at the GS-04 level.

Minimum Qualification, GS-05, you must meet One of the following:

• Experience: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the lower grade level in the Federal service obtained in either the private or public sector. Examples include: interviewing patients to obtain and verify demographic, eligibility, or third-party resource information; reviewing supporting documentation to determine or establish eligibility for healthcare services; creating and maintaining records in an electronic records system; scheduling appointments and responding to patient inquiries: obtaining and verifying insurance coverage.
• Education: Your resume must demonstrate four (4) years of education above the high school level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college, or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.
• Combination: Your resume must demonstrate a combination of qualifying education and experience that meets the minimum qualifications described above. Only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. For example, one full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. The percentage of the education requirement met, plus the percentage of the experience requirement met, must total at least 100% to qualify at the GS-05 level.

Minimum Qualification, GS-06, you must meet the following:

• Experience: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the lower grade level in the Federal service obtained in either the private or public sector. Examples include: interviewing patients and independently verifying demographic, eligibility, and third-party resource information; determining eligibility for healthcare services by applying established policies; creating, maintaining, reviewing, and correcting electronic patient medical records; independently verifying insurance coverage; identifying and resolving registration, eligibility, record, or billing-related discrepancies; and providing guidance or assistance to other staff in carrying out patient registration activities.

You must meet all qualification requirements within 30 days of the closing date of the announcement.