Medical Support Assistant - Aurora

Artemis Arc; Aurora (CO); On-site; USD 31,671 - 38,683; Full time

Job summary

Artemis Arc is looking for a Medical Support Assistant in Aurora, CO, to provide critical front-line administrative support for Veterans at the VA Eastern Colorado Health Care System. Key responsibilities include scheduling appointments, managing patient data, and supporting clinical teams. Candidates should have a high school diploma, at least 6 months of customer service experience, and proficiency with Microsoft Office. This full-time position helps ensure quality care for Veterans.

Qualifications

• U.S. citizenship required.
• Oral and written proficiency in English essential.
• Minimum of 6 months’ customer service experience.
• At least 1 year of clerical, call center, or healthcare administrative experience.

Responsibilities

• Schedule and manage Veteran appointments accurately.
• Respond to calls and inquiries from Veterans.
• Conduct patient check-ins and check-outs.
• Verify and update patient data in VA systems.

Skills

Customer service experience

Proficiency with Microsoft Office Suite

Typing speed (≥ 50 WPM)

Medical terminology knowledge

Education

High school diploma or GED

Job description

Requisition ID

2026-4312

Job Summary

Job Summary

Job Title: Medical Support Assistant

Department: Department of Veterans Affairs

Healthcare System: VA Health Care System

Location: Onsite; Aurora, CO

Salary Range: $22.99, $5.09 H&W

Work Schedule: Full-time

Overview

Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. All roles require attention to detail, effective communication, and a strong commitment to Veteran care.

Primary Responsibilities

Key Responsibilities:

• Schedule, reschedule, and cancel Veteran appointments usingVistAand CPRSin accordance withVHA national scheduling guidelines
• Receive and respond to incoming calls, secure messages, and Veteran inquiries
• Conduct patient check-ins and check-outs
• Review, verify, and update demographics, insurance, and other patient data in VA systems
• Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM)
• Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments
• Coordinate care across internal VA services and external providers when applicable
• Maintain confidentiality and compliance with HIPAA and federal privacy regulations

Minimum Qualifications

• U.S. citizenship
• High school diploma or GED required
• Oral and written proficiency with English.
• Basic medical terminology knowledge
• Minimum of 6 months’ customer service experience
• At least 1 year of clerical, call center, or healthcare administrative experience
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word)
• Typing and data entry speed sufficient for a fast-paced environment (at least 50 words per minute (WPM)
• Ability to pass a federal background investigation and obtain Tier 1 security clearance