Medical Support Assistant - Eastside Cardiovascular

Henry-Ford-Health-2; Roseville (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health in Detroit-Hearth Rhythm Institute Roseville is seeking a Medical Support Assistant to greet patients, check in/out, verify demographics and insurance, and schedule appointments. You will assist providers and staff, handle clerical tasks, and support efficient patient flow in a busy ambulatory setting.

The role requires a high school diploma or GED and current BLS-C. Epic experience is preferred; occasional travel to a time-share location 1–2 afternoons per week may be needed.

Qualifications

• High school diploma or GED required.
• Current BLS-C certification upon hire or by end of orientation.
• Preferred: 1 year of related experience.
• Preferred: basic computer knowledge and keyboarding skills.

Responsibilities

• Greet patients and visitors, check patients in and out, obtain documentation.
• Verify and enter demographic information.
• Obtain and verify insurance authorizations/precertifications.
• Schedule and confirm patient appointments.
• Enter, review and submit charges for procedures daily.
• Collect co-payments and reconcile daily reports.

Skills

Reception/front desk experience

BLS-C certification

Basic computer knowledge

Keyboarding skills

Education

High school diploma or GED

Tools

Epic

Job description

Medical Support Assistant - Eastside Cardiovascular

• Full-time

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Medical Support Assistant - Henry Ford Health

Job Title

Medical Support Assistant

About the Department

Location: Hearth Rhythm Institute - Roseville 25195 Kelly Rd Suite A Roseville, MI 48066

From the Hiring manager: Medical office reception/front desk experience required. Epic experience preferred. Ability to travel to time share location 1-2 afternoons per week.

RESPONSIBILITIES:

Works in a customer service capacity providing administrative and clerical support to patients and customers in a medical setting.
Greets patients and visitors, checks patients in and out, and obtains necessary documentation.
Verifies and enters demographic information.
Obtains and verifies insurance authorizations/precertification. Completes medical record release requests and schedules/confirms patient appointments.
Enters, reviews and submits charges for patient procedures and services daily.
Collects co-payments and reconciles all daily reports and deposits for accuracy.
Provides general office and clerical support to assigned area.

Role Overview

As a Medical Support Assistant, you play a vital role in ensuring the delivery of quality and compassionate patient care. You will work under the direct supervision of providers and nursing leadership, performing a variety of administrative and clinical tasks to support the healthcare team. Your contributions are essential in creating a seamless and positive patient experience.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet and escort patients to the exam room, ensuring a welcoming environment.
• Obtain and document accurate medical histories from patients.
• Measure and record vital signs, contributing to patient assessments.
• Prepare patients for examinations and procedures, ensuring their comfort and readiness.
• Assist providers during examinations and procedures, facilitating efficient and effective care.

What You Will Need

Required Qualifications

• High school diploma or G.E.D. equivalent.
• Current BLS-C certification upon hire or successful completion by the end of orientation.

Preferred Qualifications

• At least one (1) year of related experience.
• Basic computer knowledge and keyboarding skills.

What We Offer

At Henry Ford Health, we foster an environment of continuous learning and professional growth. You¿ll collaborate with a diverse team of dedicated professionals, all united by a mission to provide exceptional care. Join us to advance your career while making a meaningful impact in the lives of our patients and communities.

EDUCATION/EXPERIENCE REQUIRED

High school diploma or G.E.D. equivalent. At least one (1) year of related experience preferred. Basic computer knowledge and keyboarding skills preferred. Ability to perform a wide variety of clinical skills as related to ambulatory patient care preferred. Ability to problem-solve preferred. Possess effective interpersonal and communication skills preferred.

CERTIFICATIONS/LICENSURES REQUIRED

Current BLS-C upon hire or successful completion by end of orientation.