Medical Support Assistant- Domiciliary

US Department of Veterans Affairs; Butler (Butler County); On-site; USD 32,000 - 40,000; Full time

Job summary

The US Department of Veterans Affairs Domiciliary program seeks a Medical Support Assistant to direct operations of the Domiciliary living unit, provide direct Veteran care, and offer administrative support. The role requires adherence to health, safety, and sanitation policies and the ability to adapt to various duties with responsiveness.

Applicants may be referred while education/certification requirements are pending, with final hiring contingent on meeting all requirements.

Qualifications

• Knowledge of medical terminology and patient care practices.
• Strong customer service orientation and problem-solving ability.
• Proficient in communicating with clinical staff and patients.
• Ability to handle sensitive information in EHRs and scheduling systems.

Responsibilities

• Direct Veteran care within the Domiciliary living unit.
• Provide administrative support to Domiciliary Veterans.
• Ensure compliance with medical center and Domiciliary policies and safety standards.
• Demonstrate flexibility to perform multiple roles as needed.

Skills

Medical terminology

Customer service

Communication skills

PII handling and confidentiality

Scheduling and coordination

Independent work

Education

High school diploma / GED or equivalent

Tools

Electronic Health Records (EHR) systems

Scheduling systems

Job description

The Domiciliary Medical Support Assistant directs the operation of the Domiciliary living unit by providing direct Veteran care and administrative support to Domiciliary Veterans. Assures Veteran compliance with medical center and Domiciliary program policies and procedures and with health, safety, and sanitation as they pertain to living quarters, treatment areas, dayrooms, etc. The incumbent must utilize great flexibility and responsiveness in functioning in a variety of roles.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience: None.
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration: None.
• Grandfathering Provision: May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
• Foreign Education: To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.
• Physical Requirements: See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

Grade Determinations

Medical Support Assistant, GS-5: In addition to the basic requirements, you must meet the grade requirement:

Experience: One year of experience equivalent to the GS-4 grade level; OR,

Education: Two years of education above high school; AND,

Demonstrated Knowledge, Skills, and Abilities: Candidates must demonstrate all of the KSAs below:

• Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
• Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.
• Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
• Ability to schedule medical appointments in a clinical setting.
• Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
• Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.

Preferred Experience: None.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.