Medical Support Assistant- Domiciliary

U.S. Department of Veterans Affairs; Ohio; On-site; USD 32,000 - 42,000; Full time

Job summary

The U.S. Department of Veterans Affairs seeks a Medical Support Assistant, GS-5, to support the Domiciliary living unit. This role includes direct Veteran care and administrative tasks, ensuring compliance with VA policies and health, safety, and sanitation standards in living areas and treatment spaces.

Applicants with pending education/certifications may be tentatively selected but cannot be hired until requirements are met. Strong English proficiency is required.

Qualifications

• US citizenship required by policy.
• High school diploma or equivalent required.
• Two years of education beyond high school acceptable.
• English language proficiency required.

Responsibilities

• Direct Veteran care within the Domiciliary living unit.
• Provide administrative support to Domiciliary Veterans.
• Ensure compliance with medical center and Domiciliary policies and safety standards.
• Adapt to a variety of roles with flexibility and responsiveness.

Skills

Medical terminology

Customer service

EHR systems

Appointment scheduling

Independent work

Professional communication

Education

High school diploma or GED

Two years of education beyond high school

Tools

Electronic Health Records (EHR)

Job description

The Domiciliary Medical Support Assistant directs the operation of the Domiciliary living unit by providing direct Veteran care and administrative support to Domiciliary Veterans. Assures Veteran compliance with medical center and Domiciliary program policies and procedures and with health, safety, and sanitation as they pertain to living quarters, treatment areas, dayrooms, etc. The incumbent must utilize great flexibility and responsiveness in functioning in a variety of roles.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience: None.
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration: None.
• Grandfathering Provision: May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).
• Foreign Education: To be creditable, education completed outside the U.S. must be deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational credentials.
• Physical Requirements: See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

Grade Determinations

Medical Support Assistant, GS-5: In addition to the basic requirements, you must meet the grade requirement:

Experience: One year of experience equivalent to the GS-4 grade level; OR,

Education: Two years of education above high school; AND,

Demonstrated Knowledge, Skills, and Abilities: Candidates must demonstrate all of the KSAs below:

• Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients.
• Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.
• Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.
• Ability to schedule medical appointments in a clinical setting.
• Ability to work independently in the accomplishment of a wide variety of duties performing patient support work.
• Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.

Preferred Experience: None.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.