Medical Support Assistant (MSA)

EmergencyMD; Colorado Springs (CO); On-site; USD 38,000 - 54,000; Full time

Job summary

EmergencyMD in Colorado Springs is seeking a detail-oriented Medical Support Assistant (MSA) to serve as the first contact for Veterans at the PFC Floyd K. Lindstrom VA Clinic.

You will schedule appointments, manage communications, and maintain VA electronic records to ensure timely, professional service. The ideal candidate is organized, customer-focused, and capable of coordinating care with providers and clinic staff in a fast-paced healthcare environment.

Qualifications

• U.S. citizen required.
• High School Diploma or GED.
• At least 6 months of customer service experience.
• Typing speed of 50 words per minute.
• Basic computer proficiency and strong English communication.

Responsibilities

• Schedule, cancel, and reschedule patient appointments per VA guidelines.
• Greet and check in Veterans with outstanding service.
• Answer and route calls professionally and courteously.
• Coordinate Community Care referrals and authorizations.
• Process consults using HSRM, PPMS, CPRS, and VistA.
• Update patient demographics, insurance, and emergency contacts.
• Enter and maintain records in VA electronic health record systems.
• Monitor recalls, reminders, cancellations, and no-show reports.
• Collaborate with providers, nurses, and clinic staff to coordinate care.
• Utilize Microsoft Office applications daily (Outlook, Word, Excel, Teams).
• Protect patient confidentiality and comply with HIPAA regulations.
• Complete additional administrative duties as assigned.

Skills

Customer service

English communication

Typing 50 wpm

Basic computer proficiency

Organizational skills

Teamwork

Education

High School Diploma or GED

Tools

HSRM

PPMS

CPRS

VistA

EHR/EMR systems

Job description

Medical Support Assistant (MSA)

Schedule: Monday-Friday, 8:00 AM-4:30 PM MST

Euola is currently seeking professional, customer-focused Medical Support Assistants to support the PFC Floyd K. Lindstrom VA Clinic, Colorado Springs. This position offers the opportunity to make a meaningful impact by helping Veterans access quality healthcare services.

Position Summary

The Medical Support Assistant (MSA) serves as the first point of contact and plays an essential role in coordinating patient care. Responsibilities include scheduling appointments, managing patient communications, maintaining electronic medical records, supporting Community Care referrals, and ensuring Veterans receive timely, professional service.

Successful candidates are organized, detail-oriented, compassionate, and thrive in a fast-paced healthcare environment.

Essential Duties & Responsibilities

• Schedule, cancel, and reschedule patient appointments in accordance with VA scheduling guidelines.
• Greet and check in Veterans while providing outstanding customer service.
• Answer and route incoming telephone calls professionally and courteously.
• Coordinate Community Care referrals and authorizations.
• Process consults utilizing HealthShare Referral Manager (HSRM), Provider Profile Management System (PPMS), CPRS, and VistA.
• Update patient demographic, insurance, and emergency contact information.
• Enter and maintain accurate patient records within VA electronic health record systems.
• Monitor appointment recalls, reminders, cancellations, and no-show reports.
• Receive and process medical records into the VA electronic record.
• Collaborate with providers, nurses, and clinic staff to coordinate patient care.
• Utilize Microsoft Office applications including Outlook, Word, Excel, and Teams daily.
• Protect patient confidentiality and comply with HIPAA and VA privacy regulations.
• Complete additional administrative and scheduling duties as assigned.

Minimum Qualifications

• S. Citizen.
• High School Diploma or GED.
• Minimum six (6) months of customer service experience.
• Basic knowledge of medical terminology.
• Typing speed of at least 50 words per minute.
• Basic computer proficiency.
• Strong verbal and written English communication skills.
• Ability to work independently and as part of a team.
• Excellent organizational and multitasking abilities.

Preferred Qualifications

Experience in any of the following is highly preferred:

• Medical Support Assistant
• Medical Receptionist
• Patient Access Representative
• Medical Scheduler
• Referral Coordinator
• Medical Office Assistant
• Healthcare Customer Service
• VA healthcare environment
• Electronic Medical Records (EMR/EHR)
• CPRS
• VistA
• HSRM
• PPMS

Required Skills

• Excellent customer service
• Professional telephone etiquette
• Strong attention to detail
• Ability to prioritize multiple tasks
• Problem-solving skills
• Strong interpersonal communication
• Microsoft Office proficiency
• Ability to maintain confidentiality
• Ability to work independently