Medical Support Assistant (Advanced)

US Department of Veterans Affairs; West Haven (CT); On-site; USD 42,000 - 62,000; Full time

Job summary

VA Connecticut Healthcare System in West Haven, CT seeks a Medical Support Assistant (Advanced) to support Ambulatory Treatment Unit and Ambulatory Procedure Unit. The role focuses on scheduling, patient communication, and front-desk tasks within a VA clinic setting.

Applicants must meet basic requirements for US citizenship and English proficiency; education must include a high school diploma or GED, with no required licensure. Clinic experience is described in training materials and KSAs.

Qualifications

• High school diploma or GED required.
• Proficiency in spoken and written English is required.
• Experience in a clinic or hospital scheduling environment is preferred.

Skills

Customer service

Communication

Clerical

English proficiency

Education

High school diploma or GED

Tools

Clinic scheduling software

VA scheduling systems

Job description

The Advance Medical Support Assistant is part of the Health Administration Section (HAS) of the Business Office Service Line. These two positions are located one in the Ambulatory Treatment Unit (ATU) and one in the Ambulatory Procedure Unit at the VAMC in West Haven CT. The Department at the VA Connecticut Healthcare System (VACTHCS), West Haven CT. VA Connecticut Healthcare System is an integrated VA Healthcare System which serves a Veteran population, in Connecticut and Southern New England.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Be a citizen of the United States (U.S.). Non-citizens may be appointed when it is not possible to recruit qualified citizens according to 38 U.S.C. § 7407(a).
• Experience: None.
• Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration: None
• English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determination

Medical Support Assistant (Advanced) GS-06:

Experience: One (1) year of experience equivalent to the next lower grade level in Federal service (GS-05). Experience includes: Clinic experience in a hospital or doctor's office setting to include scheduling a high volume of appointments annually. High level customer service skills as evidenced by daily interaction and communication with clinicians, patients, families and coworkers. Evidence of work in a clinic setting with multiple inputs (in person, telephone, instant message communications) that need timely and professional resolution. Evidence of specific computer scheduling programs or software utilized in a clinic or hospital. In addition to six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position.

AND,

Demonstrated Knowledge, Skills, and Abilities (KSA)

In addition to the experience above, the candidate must demonstrate all of the following KSAs:

Preferred Experience

Customer Service Skills, Administrative or Medical Office.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

Physical Requirements

The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as papers, books, manuals, record boxes and boxes of computer paper. Computers are used and therefore keyboarding is required. The work includes walking from area to area when covering other employees. Applicant may at times be exposed to stressful situations with Veterans. See VA Directive and Handbook 5019, Employee Occupational Health Service for requirements.