Medical Support Assistant (Advanced)

US-Department-of-Veterans-Affair; Veterans Administration (CA); On-site; USD 50,000 - 65,000; Full time

Job summary

The U.S. Department of Veterans Affairs at Sepulveda VA Medical Center is seeking an Advanced Medical Support Assistant to serve as a Consult Coordinator for Care in the Community (CITC).

The AMSA collaborates with expanded health care teams to ensure access to care and coordinate patient care across disciplines within the community setting. Responsibilities include prioritizing workload, managing patient flow, and communicating with clinicians and patients to support delivery of care.

Qualifications

• U.S. citizenship required; non-citizens allowed only per VA policy.
• English language proficiency in speaking and writing as per VA standards.
• No prior experience required; education verification needed.
• High school diploma or equivalent or state/provincial credential.

Responsibilities

• Coordinate access to care across interdisciplinary teams.
• Schedule and manage care delivery across CITC programs.
• Communicate with clinicians, patients, and external partners to ensure timely care.

Skills

Healthcare process knowledge

Interdisciplinary collaboration

Medical terminology

Prioritization & organization

Communication (written/electronic/tele

Education

High school diploma or GED

Job description

The incumbent serves as an Advanced Medical Support Assistant in Care in the Community Service located within the Sepulveda VA Medical Center. This position serves as a Consult Coordinator for Care in the Community (CITC). The AMSA works collaboratively with other members of expanded health care teams including Non VA robust interdisciplinary approach to care. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English Language Proficiency. Medical Support Assistants must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j
• Experience None
• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

GS-06 Experience: One year of experience equivalent to the [GS-5] grade level.

Demonstrated Knowledge, Skills, and Abilities:

• i. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
• ii. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow‑up care, overbooking, provider availability, etc.
• iii. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• iv. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• v. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• vi. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-06.

Physical Requirements: Sitting, Walking, and Standing