Medical Support Assistant (Advanced)

US-Department-of-Veterans-Affair; San Antonio (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Rest break accommodations

Job summary

The United States Department of Veterans Affairs seeks an Advanced Medical Support Assistant (MSA) to support Patient Aligned Care Team (PACT) within Primary Care, Mental Health, Specialty Care, and inpatient wards. The incumbent facilitates scheduling, care coordination, and patient access across multiple clinics and locations; cross-disciplinary collaboration is required.

The role requires the ability to manage priorities, communicate effectively with clinicians and patients, and work within

Qualifications

• Advanced knowledge of the health care process and care coordination.
• Experience with interdisciplinary teams and patient flow.
• Familiarity with medical terminology used by clinicians.
• Ability to communicate with diverse medical staff and patients.
• Ability to set priorities and meet deadlines within policies.
• Effective written and electronic communication for reports and data.

Skills

Care scheduling

Interdisciplinary coordination

Medical terminology

Clinical collaboration

Prioritization

Communication skills

Education

High school diploma / GED

Job description

The incumbent serves as an Advanced Medical Support Assistant assigned to a Patient Aligned Care Team (PACT} model, in Primary Care, Mental health, Specialty Care Setting, Inpatient Ward, and Eligibility and Enrollments. The PACT team let is a primary care team that generally consists of a primary care provider (MD, NP, PA), registered nurse care manager, clinical associate (LPN or medical assistant/health technician) and an administrative associate (MNMSA/health technician). Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience. None.
• Education. High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.
• Licensure/Certification/Registration. None.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations

Medical Support Assistant (Advanced), GS-06

• Experience: One year of creditable experience equivalent to the next lower grade.
• Knowledge, Skills, and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate the following KSAs:

1. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.
2. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.
3. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
4. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g., medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
5. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
6. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

Preferred Experience

One year of medical scheduling experience.

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is 6.

Physical Requirements

This position requires long periods of sitting; this position is subject to rotate or floats to different locations, units and/or workstations based on the needs of the health care system.