Medical Support Assistant

CommonSpirit Health; Grand Island (NE); On-site; USD 25,000 - 36,000; Full time

Job summary

CommonSpirit Health in Grand Island, NE seeks a Medical Support Assistant to be the first point of contact, ensuring smooth patient flow and accurate administrative support in our clinic.

You will manage scheduling, registration, and record-keeping with confidentiality, greet patients, assist with intake, document vital signs, review allergies, and coordinate referrals and billing as part of a cross-functional team.

Qualifications

• Strong organizational and communication skills with attention to detail.
• Completion of CNA program or equivalent certification required at hire.
• EMR training and CPR certification completed or in progress at hire.

Responsibilities

• Assist with general patient care following clinic workflows.
• Greet patients and prepare them for the provider with intake duties.
• Document reason for visit, vitals, allergies, meds, and screenings.
• Collect and prepare specimens for analysis.
• Clean and sterilize instruments and keep exam rooms stocked.
• Escalate non-routine issues to the appropriate staff promptly.

Skills

Organizational skills

Communication skills

Attention to detail

Education

CNA certification

EMR training

CPR certification

Job description

Job Summary and Responsibilities

As our Medical Support Assistant (MSA), you will serve as a vital first point of contact, ensuring seamless patient flow and administrative efficiency within our healthcare setting. You will uphold exceptional service standards by managing patient interactions and supporting operational needs. Every day you will expertly manage patient scheduling, registration, and record-keeping, ensuring accuracy and confidentiality. You will handle communications, coordinate referrals, process billing, and maintain a welcoming and organized environment, directly contributing to a positive patient experience and efficient clinic operations. To be successful in this role, you will possess strong organizational and communication skills, a keen eye for detail, and proficiency in medical administrative procedures and relevant software. You will demonstrate empathy and professionalism in all patient interactions, contributing actively to a supportive team environment.

• Assists with general patient care following established clinic workflows.


• Greets and prepares patients for the health care provider by completing intake duties such as documenting the patient’s reason for visit, obtaining and recording vital signs, reviewing documented drug allergies, asking if patient taking medications listed in EMR, and completing appropriate screening questionnaires.


• Collects and prepares ordered specimens for laboratory analysis.


• Cleans and sterilizes instruments.


• Ensures patient exam rooms are stocked, clean, and orderly.


• Escalates non-routine issues, questions and/or concerns timely and appropriately.

Job Requirements

Required

• Successful completion of State Health Department approved Certified Nursing Assistant (CNA) program, upon hire or


• Successful completion of State Health Department approved Emergency Medical Responder (EMR) training program, upon hire


• Basic Life Support - CPR, upon hire

Where You'll Work

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.