Medical Support Assistant

U.S. Department of Veterans Affairs; Erie (Erie County); On-site; USD 35,000 - 45,000; Full time

Job summary

The Erie VA Healthcare System seeks to fill Medical Support Assistant positions through an open-ended announcement. This role involves scheduling, maintaining records, and supporting patient care according to VA guidelines, offering an essential service within the healthcare system.

Qualifications

• Experience in clerical, office, customer service, or administrative roles for at least six months.
• U.S. Citizenship is required.

Responsibilities

• Schedule appointments and maintain medical records.
• Provide patient support and coordinate care per VHA guidelines.

Skills

Customer service

Effective communication

Knowledge of medical terminology

Education

High school diploma or equivalent

Job description

This is an open continuous announcement used to fill Medical Support Assistant positions within the Erie VA Healthcare System and associated CBOCs. It remains active for up to 90 days after closing, with applicants being referred as positions become available.

The first cut-off date is 07/07/2025, with additional cut points every two weeks as needed.

Duties

Responsibilities include scheduling appointments, maintaining medical records, providing patient support, and coordinating care in accordance with VHA guidelines.

Requirements

Qualifications

Applicants pending educational or licensure requirements may be tentatively selected but cannot be hired until all requirements are fulfilled.

• U.S. Citizenship is required. Non-citizens may be appointed only if qualified citizens are unavailable, per VA policy.
• Experience and Education:
• Six months of clerical, office, customer service, or administrative experience, OR
• One year of education above high school, OR
• An equivalent combination of experience and education.
• English Language Proficiency: Must be proficient in spoken and written English as per VA Handbook 5005.

Current VHA employees may qualify under the Grandfathering Provision if they meet the criteria.

Grade Determinations

Medical Support Assistant, G S-5: To qualify, candidates must meet one of the following:

• One year of experience at the GS-4 level, including scheduling, patient interaction, record review, insurance verification, and appointment coordination, OR
• Four years of education above high school, AND demonstrate the following KSAs:

• Ability to operate computerized health records and scheduling systems.
• Knowledge of medical terminology for diagnosis and procedures.
• Ability to schedule appointments.
• Ability to work independently and support patients effectively.
• Effective communication skills.
• Customer service skills for resolving concerns.

Physical Requirements

Refer to VA Directive and Handbook 5019 for details.

Resume Reminder

Include detailed employment history, duties, accomplishments, dates, hours, employer information, supervisor contact, and phone number. Demonstrated experience is required; mere listing of skills is insufficient.