Medical Staff and Administrative Services Coordinator

RiverPeak Health; Riverton (WY); On-site; USD 55,000 - 85,000; Full time

Job summary

RiverPeak Health seeks a highly organized Medical Staff and Administrative Services Coordinator to support Medical Staff Services, credentialing, enrollment, and governance activities in a rural hospital setting. The role includes executive administrative support and collaboration with physicians, leadership, and external agencies.

The position focuses on credentialing, privileging, accreditation readiness, and administrative coordination for HR and organizational leadership, ensuring compliance

Qualifications

• High School Diploma or GED is required.
• Minimum three (3) years of progressively responsible experience in Medical Staff Services, credentialing, privileging, or healthcare administration.
• Preferred: Associate's Degree in Healthcare Administration, Business Administration, or related field.

Responsibilities

• Coordinate Medical Staff Services activities including credentialing, privileging, enrollment, and governance support.
• Maintain provider credentialing files and tracking systems.
• Monitor licensure, certifications, DEA registrations, malpractice insurance, sanctions, and other credentialing requirements.
• Coordinate payer enrollment, revalidation, and maintenance activities.
• Assist with provider onboarding and orientation.

Skills

Medical Staff Services

Credentialing

Administration

HR support

Education

High School Diploma or GED

Associate's Degree (preferred)

Tools

Credentialing software

Regulatory databases

Job description

Medical Staff and Administrative Services Coordinator

• Medical Staff and Administrative Services Coordinator

Reports To: Chief Executive Officer or Designee
Position Type: Full-Time, Non-Exempt
Location: On-Site | Rural Hospital Setting

Join RiverPeak Health and Help Build Healthcare Excellence

RiverPeak Health is seeking a highly organized and detail-oriented Medical Staff and Administrative Services Coordinator to support Medical Staff Services, provider credentialing, executive administration, Human Resources support functions, and organizational operations.

This key position serves as the central resource for provider credentialing, privileging, enrollment, Medical Staff governance, accreditation readiness, executive administrative support, and administrative coordination for Human Resources and organizational leadership.

This is an exciting opportunity to help establish and strengthen the administrative foundation of a new rural healthcare organization while working closely with physicians, advanced practice providers, executive leadership, department directors, Medical Staff leaders, Governing Board members, employees, and external agencies.

Position Summary

The Medical Staff and Administrative Services Coordinator is responsible for coordinating Medical Staff Services activities, including provider credentialing, privileging, enrollment, accreditation readiness, and governance support.

The coordinator serves as a liaison among providers, Medical Staff leadership, hospital administration, employees, regulatory agencies, payers, and external stakeholders while ensuring compliance with applicable accreditation, regulatory, and organizational requirements.

The coordinator supports efficient operation through administrative coordination, record management, scheduling, document preparation, and process support activities in accordance with established organizational policies and procedures.

Essential Responsibilities: Medical Staff Services (Primary Responsibility)

• Coordinates provider credentialing, recredentialing, privileging, and reappointment processes.
• Maintains practitioner credentialing files and supporting documentation.
• Monitors practitioner licensure, certifications, DEA registrations, malpractice insurance, sanctions, exclusions, and other credentialing requirements in accordance with organizational policies and regulatory requirements.
• Conducts and documents credentialing verifications and screenings in accordance with Medical Staff Bylaws, credentialing policies, payer requirements, accreditation standards, and applicable regulatory requirements.
• Coordinates Medicare, Medicaid, and commercial payer enrollment, revalidation, and maintenance activities.
• Assists with provider onboarding and orientation activities.
• Maintains accurate provider databases and tracking systems.

Medical Staff Governance & Provider Support

• Coordinates Medical Staff meetings, peer review activities, credentialing activities, and committee functions.
• Prepares agendas, meeting packets, minutes, reports, and supporting documentation.
• Maintains Medical Staff records and governance documentation.
• Assists with Medical Staff Bylaws, Rules and Regulations, and policy reviews.
• Supports ongoing professional practice evaluation (OPPE) and focused professional practice evaluation (FPPE) activities.
• Serves as a resource for providers regarding credentialing, privileging, enrollment, and Medical Staff processes.

Accreditation, Compliance & Regulatory Support

• Assists with compliance activities related to CMS, DNV, state licensure, and other applicable regulations.
• Supports accreditation surveys, audits, and readiness activities.
• Monitors regulatory changes impacting Medical Staff Services.
• Assists with maintaining regulatory documentation and compliance records.

Essential Responsibilities: Administrative Services (Secondary Responsibility)

Human Resources Administrative Support

• Assists with employee onboarding and new hire documentation.
• Coordinates background checks, exclusion screenings, employment verifications, and pre-employment requirements.
• Maintains employee personnel files and administrative HR records.
• Assists with recruitment activities, interview scheduling, applicant communications, and onboarding coordination.
• Supports employee education, training records, and compliance documentation.
• Assists Human Resources with policy distribution, acknowledgment tracking, and record maintenance.
• Supports Human Resources administrative processes and documentation. Employment decisions, disciplinary actions, compensation determinations, policy administration, and employee relations matters remain the responsibility of Human Resources and executive leadership.
• Maintains confidentiality of employee and organizational information.

Executive Administrative Support

• Provides administrative support to executive leadership.
• Coordinates calendars, meetings, travel arrangements, and special projects as assigned.
• Drafts correspondence, presentations, reports, and executive communications.
• Assists with tracking organizational initiatives, deadlines, and action items.

Board & Committee Administration

• Coordinates Governing Board meetings and committee meetings.
• Prepares agendas, meeting packets, minutes, resolutions, and supporting materials.
• Maintains official organizational records, meeting documentation, and board files.
• Assists with annual board appointments, orientations, and documentation requirements.

Organizational Administration

• Supports department leaders with administrative projects and reporting needs.
• Assists with organizational events, community outreach activities, and special initiatives.
• Maintains organizational records in accordance with applicable retention requirements, organizational policies, and regulatory standards.
• Assists with policy management, document control, and version control processes to support regulatory compliance and organizational consistency.
• Provides general administrative support to hospital leadership as assigned.

Minimum Qualifications

Required

• High School Diploma or GED
• Minimum three (3) years of progressively responsible experience in Medical Staff Services, provider credentialing, privileging, provider enrollment, healthcare administration, or a related healthcare setting.

Preferred

• Associate's Degree in Healthcare Administration, Business Administration, Health Information Management, Human Resources, Public Administration, or a related field
• Hospital-based Medical Staff Services experience.
• Provider credentialing and enrollment experience.
• Human Resources administrative experience.
• Governing Board or committee support experience.
• Experience in rural healthcare, hospital, clinic, or healthcare system environments.
• Experience with provider credentialing software, credentialing databases, payer enrollment systems, or Medical Staff Services management systems.

Preferred Certifications

• Certified Medical Staff Coordinator (CMSC)
• Certified Professional Credentialing Specialist (CPCS)
• Certified Professional Medical Services Management (CPMSM)
• SHRM Certified Professional (SHRM-CP)
• Professional in Human Resources (PHR)

Successful candidates may be encouraged to pursue applicable professional certification as part of ongoing professional development.

Knowledge, Skills, and Abilities

Knowledge

• Rural healthcare operations and healthcare delivery models.
• Hospital and clinic operations.
• Healthcare regulatory and accreditation requirements.
• Medical Staff credentialing and privileging processes.
• Medicare, Medicaid, and commercial payer enrollment procedures.
• Healthcare accreditation and regulatory standards.
• Medical Staff governance and committee administration.
• Human Resources administrative practices.
• Office administration and executive support.
• HIPAA and confidentiality requirements.

Skills

• Excellent organizational and time management skills.
• Strong written and verbal communication skills.
• Meeting coordination and minute-taking.
• Document preparation and records management.
• Database management and reporting.
• Customer service and relationship building.
• Problem-solving and critical thinking.

Abilities

• Manage multiple priorities and deadlines simultaneously.
• Maintain strict confidentiality.
• Exercise sound judgment and professionalism.
• Work independently with minimal supervision.
• Collaborate effectively with providers, leadership, employees, and external agencies.
• Interpret and apply policies, procedures, and regulatory requirements.
• Adapt to changing organizational priorities.
• Ability to manage confidential Medical Staff, employment, peer review, credentialing, and organizational information in accordance with applicable laws and organizational policies.

Working Conditions

• Primarily office-based in a rural hospital environment.
• Frequent interaction with physicians, advanced practice providers, executive leadership, Medical Staff leaders, employees, board members, and external agencies.
• Regular attendance at Governing Board, Medical Staff, committee, and leadership meetings, including meetings conducted outside normal business hours as necessary to support organizational operations.
• Requires the ability to manage confidential and sensitive information appropriately.

Physical Requirements

• Ability to sit for extended periods while performing computer and administrative work.
• Frequent keyboarding, data entry, and use of office equipment.
• Frequent communication in person, by telephone, and electronically.
• Occasional standing, walking, bending, reaching, and lifting of files, records, or office supplies.
• Ability to lift and carry up to 20 pounds occasionally.
• Ability to attend meetings throughout the hospital and clinic environment.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Why Join RiverPeak Health?

At RiverPeak Health, we are committed to delivering exceptional healthcare to the communities we serve while fostering a supportive, collaborative, and mission-driven workplace. We value teamwork, integrity, compassion, and service excellence, and we invest in helping our employees grow professionally while making a meaningful impact on patient care.

Join our team and help advance the health and well-being of our community.

RiverPeak Health is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

General Statement

This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions. Employees may be required to perform other job-related duties as assigned. RiverPeak Health reserves the right to modify job duties, responsibilities, and requirements based on organizational needs, patient care requirements, operational demands, and changes in federal, state, or local laws and regulations.

As a condition of employment, applicants must successfully complete all required pre-employment screenings applicable to the position, which may include a criminal background check, fingerprint-based criminal history check, Office of Inspector General (OIG) exclusion screening, applicable state abuse, neglect, and exploitation registry checks, and a pre-employment drug screening. Applicants who do not meet the employment eligibility requirements based on the results of these screenings may be disqualified from employment to the extent permitted by applicable laws.
RiverPeak Health participates in E-Verify. Employment eligibility will be verified through the Social Security Administration and, if necessary, the Department of Homeland Security in accordance with applicable federal law.