Patient Access and Financial Services Supervisor

RiverPeak Health; Riverton (WY); On-site; USD 55,000 - 75,000; Full time

Job summary

RiverPeak Health in Riverton, WY is seeking a proactive Patient Access and Financial Services Supervisor to lead our front-end team and ensure smooth patient experiences across hospital and clinic settings. You will oversee registration, scheduling, insurance verification, and patient financial counseling, while partnering with revenue cycle and HIM to improve accuracy and satisfaction.

This on-site, full-time role requires strong leadership, process improvement, and commitment to HIPAA and

Qualifications

• High School Diploma or GED.
• 3+ years in patient access, registration, scheduling, or revenue cycle.

Responsibilities

• Lead and develop the Patient Access team across hospital and clinic operations.
• Oversee registration, scheduling, and insurance verification processes.
• Monitor front-end revenue cycle performance and customer service excellence.
• Ensure HIPAA compliance and HIM support functions.
• Collaborate with leadership and external billing partners to improve efficiency.

Skills

Leadership

Staff development

Customer service

Data analysis

Problem-solving

Communication

Education

Associate's Degree in Healthcare Administration

Tools

Microsoft Office

Healthcare information systems

Electronic Health Records

Job description

Patient Access and Financial Services Supervisor

• Patient Access and Financial Services Supervisor

Location: On-Site | Rural Hospital Setting
Position Type: Full-Time, Non-Exempt
Reports To: Chief Financial Officer or Designee
Direct Reports: Patient Access Staff as Assigned

Join RiverPeak Health and Help Shape the Patient Experience

RiverPeak Health is seeking a service-oriented and highly organized Patient Access and Financial Services Supervisor to lead our Patient Access team and support the delivery of exceptional patient experiences across our growing healthcare organization.

The Patient Access and Financial Services Supervisor oversees daily Patient Access operations across RiverPeak Health, including hospital and clinic registration, scheduling, insurance verification, patient financial services, Health Information Management (HIM) support functions, and front-end revenue cycle activities. The Supervisor serves as a key resource for staff while partnering with clinical departments, revenue cycle teams, leadership, and external billing partners to support efficient operations, revenue integrity, and patient satisfaction.

This is an exciting opportunity to help build the patient access infrastructure of a growing rural healthcare organization while positively impacting patients, providers, and the communities we serve.

Position Summary

The Patient Access and Financial Services Supervisor oversees daily Patient Access operations across RiverPeak Health, including hospital and clinic registration, scheduling, insurance verification, patient financial services, Health Information Management (HIM) support functions, and front-end revenue cycle activities.

The Supervisor is responsible for workflow coordination, staff development, quality monitoring, regulatory compliance, process improvement, and customer service excellence. This position works collaboratively with leadership, clinical departments, health information management, and external billing partners to support operational effectiveness and financial performance.

Leadership & Team Development

• Supervise and support Patient Access staff across hospital and clinic operations.
• Coordinate staffing assignments, scheduling, workflow distribution, and coverage.
• Provide coaching, mentoring, training, and performance feedback.
• Assist with recruitment, onboarding, orientation, and staff development.
• Support performance evaluations and corrective action processes.
• Promote a positive culture focused on accountability, teamwork, and service excellence.

Patient Access & Financial Services

• Oversee registration, scheduling, insurance verification, and patient check-in/check-out activities.
• Ensure accurate collection of demographic, insurance, and financial information.
• Support financial counseling and patient education regarding insurance coverage, payment options, and financial assistance programs.
• Monitor and improve point-of-service collection performance.
• Assist staff and patients with registration, scheduling, and financial service issues.
• Provide front-line coverage during staffing shortages or periods of high patient volume.

Revenue Cycle & Operational Excellence

• Monitor registration quality, insurance eligibility verification, authorization requirements, and revenue cycle performance indicators.
• Collaborate with business office personnel and external billing partners to resolve issues affecting reimbursement and revenue integrity.
• Identify workflow inefficiencies and implement process improvements.
• Assist with data collection, reporting, audits, and operational metrics.

Health Information Management (HIM) Support

• Oversee Health Information Management activities, including record maintenance, document management, scanning, indexing, and release of information processes as assigned.
• Maintain the integrity, accuracy, confidentiality, and security of patient health information.
• Ensure compliance with HIPAA, organizational policies, and applicable record retention requirements.
• Assist patients, providers, and authorized third parties with medical record requests in accordance with established policies and procedures.
• Collaborate with clinical departments to promote accurate and timely documentation practices.
• Support audits, chart completion processes, documentation quality initiatives, and regulatory readiness activities related to health information management.

Compliance & Quality

• Ensure compliance with:
• HIPAA
• EMTALAMedicare and Medicaid requirements
• Organizational policies and procedures
• Foster a patient-centered culture focused on compassion and professionalism.
• Address patient concerns related to registration, scheduling, insurance, billing questions, and financial obligations.
• Partner with clinical teams to improve access, communication, and patient satisfaction.
• Serve as a role model for exceptional customer service.
• Collaborate with providers, nursing staff, revenue cycle personnel, and leadership.
• Participate in departmental meetings and process improvement initiatives.
• Support implementation of new technologies, workflows, and organizational initiatives.
• Serve as a liaison between Patient Access staff, leadership, and external partners.

Minimum Qualifications

Required

• High School Diploma or GED.
• Three years of experience in patient access, registration, scheduling, revenue cycle, patient financial services, or related healthcare operations.

Preferred

• Associate's Degree in Healthcare Administration, Business Administration, Health Information Management, or a related field.
• Previous lead, supervisory, or management experience.
• Experience with Health Information Management (HIM), release of information, medical records, or document management functions.
• Rural Healthcare or Hospital experience.
• Experience with patient financial counseling, insurance verification, prior authorizations, and registration quality auditing.
• Experience working with electronic health records and patient access systems.

Preferred Certifications

• Certified Healthcare Access Associate (CHAA)
• Certified Healthcare Access Manager (CHAM)
• Certified Application Counselor (CAC)

Knowledge, Skills, and Abilities

Knowledge of:

• Patient registration and scheduling workflows
• Revenue cycle and patient financial services operations
• Insurance verification and authorization requirements
• Medicare, Medicaid, and commercial insurance programs
• HIPAA, EMTALA, and healthcare regulatory requirements
• Health Information Management principles and practices
• Medical record documentation, retention, and release of information requirements
• Electronic health records and registration systems

Skills in:

• Leadership and staff development
• Customer service and conflict resolution
• Workflow management and problem-solving
• Revenue cycle operations
• Written and verbal communication
• Data analysis and performance monitoring
• Microsoft Office and healthcare information systems
• Medical record management and document control
• Health information systems and electronic records management

Ability to:

• Lead teams in a fast-paced healthcare environment
• Manage multiple priorities and deadlines
• Maintain confidentiality and professionalism
• Analyze operational challenges and implement solutions
• Adapt to changing organizational needs

Working Conditions

• Hospital and clinic registration environments.
• Frequent interaction with patients, families, providers, staff, and external partners.
• Frequent use of computers, telephones, and electronic health records.
• Occasional work outside normal business hours based on operational need.

Physical Requirements

• Prolonged periods of sitting and computer work.
• Frequent keyboarding and telephone use.
• Frequent standing and walking throughout registration and clinic areas.
• Occasional lifting of up to 25 pounds.
• Ability to move between departments and patient care areas.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Why Join RiverPeak Health?

At RiverPeak Health, we are committed to delivering exceptional healthcare to the communities we serve while fostering a supportive, collaborative, and mission-driven workplace. We value teamwork, integrity, compassion, and service excellence, and we invest in helping our employees grow professionally while making a meaningful impact on patient care.

Join our team and help advance the health and well-being of our community.

RiverPeak Health is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

General Statement

This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or working conditions. Employees may be required to perform other job-related duties as assigned. RiverPeak Health reserves the right to modify job duties, responsibilities, and requirements based on organizational needs, patient care requirements, operational demands, and changes in federal, state, or local laws and regulations.

As a condition of employment, applicants must successfully complete all required pre-employment screenings applicable to the position, which may include a criminal background check, fingerprint-based criminal history check, Office of Inspector General (OIG) exclusion screening, applicable state abuse, neglect, and exploitation registry checks, and a pre-employment drug screening. Applicants who do not meet the employment eligibility requirements based on the results of these screenings may be disqualified to employment to the extent permitted by applicable laws.

RiverPeak Health participates in E-Verify. Employment eligibility will be verified through the Social Security Administration and, if necessary, the Department of Homeland Security in accordance with applicable federal law.