Medical Services Supervisor

UP Church; Richton (MS); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Job summary

Upchurch in Mississippi is seeking an HVAC Field Service Supervisor to lead and coordinate a team of service technicians, oversee daily field operations, and ensure timely demand service and preventive maintenance. You will manage customer accounts, drive safety and quality, and support complex troubleshooting while promoting strong communication and high service profitability.

This role emphasizes leadership, licensing, and ongoing professional development within a growth-focused, client-driven

Qualifications

• 4–6 years of HVAC experience and EPA Certification per Mississippi requirements.
• Strong technical knowledge of HVAC systems and controls.
• Excellent leadership, communication, and customer service skills.
• Proficient with dispatching and service management software.

Responsibilities

• Supervise, mentor, and support HVAC service technicians.
• Schedule and coordinate daily service calls and preventative maintenance.
• Manage assigned customer accounts, open work orders, and PM task lists.
• Ensure high-quality workmanship and compliance with codes and company standards.
• Provide advanced technical support and assist with complex troubleshooting.
• Handle customer concerns, escalations, and communication.
• Monitor labor, productivity, and service profitability.
• Maintain tools, vehicles, and inventory for field operations.
• Promote and enforce safety policies, OSHA/EPA compliance, and proper PPE use.

Skills

Leadership

Customer service

Communication

HVAC knowledge

Software dispatch

Tools

Dispatch software

Service management software

Job description

Company Overview Upchurch is a rapidly growing , full-service building engineering company providing mechanical, plumbing, HVAC, and electrical services across the southeastern United States. Founded in 1970 and headquartered in Horn Lake, MS, Upchurch has grown through both organic expansion and strategic acquisitions , establishing a strong reputation for quality, reliability, and service excellence. We offer end-to-end solutions—from design and installation to ongoing maintenance and emergency support— helping clients maximize building performance, energy efficiency, and equipment lifespan .

The HVAC Field Service Supervisor oversees daily field operations, manages a team of technicians, and ensures efficient scheduling of demand service calls and preventative maintenance. This role also manages assigned customer accounts, open service requests, and PM schedules while maintaining high standards of quality, safety, and customer satisfaction.

• Supervise, mentor, and support HVAC service technicians.
• Schedule and coordinate daily service calls and preventative maintenance.
• Manage assigned customer accounts, open work orders, and PM task lists.
• Ensure high-quality workmanship and compliance with codes and company standards.
• Provide advanced technical support and assist with complex troubleshooting.
• Handle customer concerns, escalations, and communication.
• Monitor labor, productivity, and service profitability.
• Maintain tools, vehicles, and inventory for field operations.
• Promote and enforce safety policies, OSHA/EPA compliance, and proper PPE use.

• 4–6 years of HVAC experience; Valid HVAC license and EPA Certification (per Mississippi requirements).
• ~ Strong technical knowledge of HVAC systems and controls.
• ~ Excellent leadership, communication, and customer service skills.
• ~ Proficient with dispatching/service management software.

• Health, dental, and vision insurance.
• Paid time off and holiday pay.
• Opportunities for professional development and certification assistance.

We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.