Medical Services Coordinator

lifestance; New York (NY); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D insurance

Disability insurance (short/long-term)

Life insurance

401(k) with employer match

Job summary

LifeStance Health is seeking a Medical Services Coordinator in New York to coordinate medical care, assist patients, and provide support to psychiatric clinicians. You will ensure high-quality customer service for in-person and remote patients and clinicians while maintaining HIPAA standards.

Starting compensation is $25.25 per hour with potential quarterly bonuses; the role is based at 51 East 25th Street, 5th Floor, New York, NY 10010, with a focus on Operational Excellence and patient support.

Qualifications

• Must multitask and prioritize to support patient care.
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Responsibilities

• Operational Excellence: foster a positive work environment and support clinician and staff engagement.
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Skills

Multitask

Team player

Communication

MS Office & EMRs

HIPAA compliance

Education

High School or equivalent

Associate's or Bachelor's preferred

Job description

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.
• Empathy: We seek out diverse perspectives and listen to learn without judgment.
• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.
• One Team: We realize our full potential when we work together towards our shared purpose.

Benefits

• medical, dental, vision, AD&D, short and long-term disability, and life insurance.
• Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

Job Summary:

The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to in- person and remote patients and clinicians.

Compensation :

Starting at $25.25/hourly, plus quarterly bonus/incentive potential

Location:

51 East 25th, 5th Fl, New York, NY 10010

Duties/Responsibilities:

Operational Excellence:

• Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
• Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potential difficult or emotional situations.
• Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.

Patient Support:

• Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (i.e. FLMA)
• Facilitate communication as needed between the patient, medical staff and the patient's pharmacy
• Manage phone systems: Answer incoming calls to medical services line and provide patient support with medication related questions, refill requests, release requests, appointment reschedules, miscellaneous inquires, etc.
• Ensure accuracy of patient pharmacy information in the medical record
• Scan all hard copy correspondence into patient's EHR record
• Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.
• Immediately handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalation for assistance.
• Assist in coordination of external referrals for patient care

Clinician Support:

• Provide general clinician support - assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc.
• Coordinate with clinicians pertaining to any additional patient questions.
• Aid psychiatric clinicians in termination process for patients as needed (i.e. termination letter, external referral, AMD status, etc.)

Required Skills/Abilities:

• Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
• Ability to work independently and as a team member.
• Strong communication skills, both written and verbal.
• Proficient in using Computer Software Applications (Microsoft Office & EMRs)
• Comfortable handling sensitive and confidential Information (HIPAA)

Education and Experience:

• High School or equivalent required, associates/bachelor's degree preferred.
• 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

Professionalism and Decision-making Responsibilities:

Behave Ethically: Understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and align with the values of the company.

Build Relationships : Establish and maintain positive working relationships with others internally and externally to achieve the organization's goals.

Work cooperatively and effectively with others to set goals, resolve issues, and make decisions that enhance organization effectiveness.

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