Medical Assistant

LifeStance Health; Denver (CO); On-site; USD 27,552 - 28,929; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with Match

Paid Parental Leave

Employee Assistance Program

Job summary

Join a forward-thinking company dedicated to unifying mental and physical healthcare. As a Medical Services Coordinator, you will play a crucial role in enhancing patient experiences by providing support to both patients and clinicians. Your responsibilities will include managing communications, assisting with patient care, and ensuring operational excellence. This is an exciting opportunity to be part of a rapidly growing organization that values compassion, relationships, and diversity. If you're passionate about making a difference in the healthcare sector, this role is perfect for you.

Qualifications

• 1+ years in healthcare operations or customer service preferred.
• Ability to handle sensitive information per HIPAA standards.

Responsibilities

• Coordinate medical care and support for patients and clinicians.
• Provide strong customer service and manage patient needs effectively.

Skills

Multitasking

Strong Communication Skills

Microsoft Office Proficiency

EMR Systems

HIPAA Compliance

Education

High School Diploma

Associate/Bachelor’s Degree

Job description

2 weeks ago Be among the first 25 applicants

At LifeStance Health, we believe in a truly healthy society where mental and physical healthcare are unified to make lives better. Our mission is to help people lead healthier, more fulfilling lives by improving access to trusted, affordable, and personalized mental healthcare. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in behavioral health.

Thank you for exploring a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our corporate team!

Job Summary:

The Medical Services Coordinator serves as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to in-person and remote patients and clinicians.

Compensation:

$20-$21/hr

Location:

The office is located at 1421 S Potomac St Suite 110, Aurora, CO 80012

Duties/Responsibilities:

Operational Excellence:

• Create a positive work environment; support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
• Provide strong customer service, responding quickly and appropriately to patient needs, and managing potentially difficult or emotional situations.
• Communicate effectively with peers, clinicians, and patients to support patient care and clinician satisfaction.

Patient Support:

• Assist clinicians with patient care aspects including prior authorizations, lab orders, letters, records requests, and coordination of forms (e.g., FMLA).
• Facilitate communication between patients, medical staff, and pharmacies.
• Manage phone systems: answer calls, support medication questions, refill requests, appointment reschedules, and inquiries.
• Ensure accuracy of pharmacy information in records, scan correspondence into EHR, and assist with telehealth access and troubleshooting.
• Handle urgent requests, triage patient issues, and coordinate external referrals.

Clinician Support:

• Support clinicians administratively, assist with letters, faxes, and patient questions.
• Aid in patient termination processes (e.g., termination letters, referrals).

Required Skills/Abilities:

• Ability to multitask and prioritize to support high-quality patient experience.
• Work independently and collaboratively.
• Strong communication skills (written and verbal).
• Proficient in Microsoft Office and EMRs.
• Handle sensitive information per HIPAA standards.

Education and Experience:

• High School diploma or equivalent required; associate/bachelor’s preferred.
• 1+ years in healthcare operations, customer service, or similar preferred.

LifeStance is an equal opportunity employer committed to diversity and inclusion. Learn more about our Diversity, Equity, and Inclusion initiatives.

Benefits:

Full-time employees enjoy medical, dental, vision, AD&D, disability, life insurance, 401k with match, paid parental leave, time off, holidays, and Employee Assistance Program.

LifeStance Health (NASDAQ: LFST) provides outpatient mental health care nationwide, based in Scottsdale, AZ.

Our Vision and Mission:

Vision: A society where mental and physical healthcare are unified to improve lives.

Mission: To improve access to trusted, affordable, and personalized mental healthcare.

Our Values:

• Delivering Compassion
• Building Relationships
• Celebrating Difference