Medical Services Coordinator

Aspire Behavioral Health & DD Services; Albany (GA); On-site; USD 32,000 - 39,000; Full time

Job summary

Aspire Behavioral Health & Developmental Disabilities Services seeks a Medical Services Coordinator – Dougherty Outpatient in Albany, GA to support daily clerical operations and manage provider schedules using CareLogic and Humanity. The role requires strong office skills, effective written and spoken communication, and proficiency with agency software.

You will liaise with providers, nurses, and front office staff to ensure timely appointments and accurate documentation.

Qualifications

• Knowledge of agency procedures and office methods.
• Computer skills and ability to maintain records.
• Ability to establish and update organized filing, mailing, or inventory systems.
• Excellent oral and written communication.
• Ability to interpret written materials and prepare reports.
• Ability to use agency software.
• Basic English grammar.
• Operate all office machines.

Responsibilities

• Performs clerical support for an office or unit.
• Data maintenance and filing system upkeep.
• Distribute mail and forms to appropriate personnel.
• Operate telemedicine equipment.
• Maintain providers' calendars and scheduling changes.
• Schedule provider appointments via phone and computer systems.
• Prepare provider letters on letterheads.
• Assist with centralized scheduling procedures.
• Complete additional duties as assigned.

Skills

Clerical skills

Data maintenance

Office communication

Report preparation

Filing systems

Agency software

Tools

CareLogic

Humanity

Job description

Location: Albany,GA Georgia

Wage: Up to: 35000.00 Annual

Department: Dougherty County Outpatient - Albany, Ga

Position Type: Full Time

Announcement Begin Date: 10/19/2026

Pay Grade: E

Location Name: DOCO OP

Aspire Behavioral Health & Developmental Disabilities Services Job Description

A. ORGANIZATIONAL RELATIONSHIPS

Position Title: Medical Services Coordinator – Dougherty Outpatient

Date:

Employee:

Work Unit: AACSB Administration

County: Dougherty

Immediate Supervisor's Title: Practice Manager

List positions supervised through immediate contact: None

B. QUALIFICATIONS:

Knowledge of agency specific office procedures and methods. Computer Skills. Ability to maintain routine clerical records. Ability to establish, maintain and update an organized, accessible filing, mailing, or inventory system. Ability to communicate effectively both orally and in writing. Ability to understand and interpret written materials. Ability to prepare all related reports. Ability to use agency specific software. Knowledge of basic English and grammar usage. Ability to operate all office machines.

(Physical) No lifting of more than 20 pounds.

C. EQUIPMENT THAT REQUIRES SAFE AND EFFECTIVE USE:

(Include emergency equipment, treatment equipment and high-risk equipment)

D. BLOODBORNE PATHOGEN CATEGORY

____Employee routinely performs tasks that involve exposure to blood or other potentially infectious material as part of their assigned duties (Category I).

____Employee performs assigned tasks which do not involve exposure to blood or other potentially infectious matter, BUT employment may require performing unplanned category I tasks (Category II).

X Employee performs assigned tasks which involve no exposure to blood or other potentially infectious material AND performance of category I tasks are not a condition of employment (Category Ill).

E. MANDATORY TRAINING CATEGORY

X Administrative

____Direct Care

____Medical

F. PERFORMANCE IMPROVEMENT

The Albany Area Community Service Board goal is to continually improve the delivery of service by improvement of individual outcomes and satisfaction. All employees have a role in performance improvement and are expected to interact collaboratively with co-workers, and other contacts to provide consistent, high-quality, individual focused services.

ALBANY AREA CSB Job Description Page 2

Position Title: Medical Services Coordinator – Dougherty Outpatient

G. ASSIGNED DUTIES

Performs a variety of clerical support functions/processes for an office or unit. Performs clerical duties, or a few specialized or essential clerical functions. (i.e. data maintenance, filing system maintenance, etc.)

Performs clerical duties, or a few specialized or essential clerical functions. (i.e. data maintenance, filing system maintenance, etc.)

Duties Include:

1. Provider Schedules (CareLogic and Humanity)
2. Run and Distribute Daily schedules to providers
3. Liaison between providers and individuals
4. Liaison between providers and nurses
5. Liaison between providers and pharmacy
6. Liaison between front office staff, providers and nurses
7. Keep providers' calendars current, posting changes as they occur
8. Retrieve Individuals from waiting room directing them to appropriate providers
9. Check out individuals when appointment is complete, scheduling appointments or giving cards reminding them when to call for appointments
10. Schedule provider appointments via phone, clinicians and case managers
11. Compose providers' letters on letterheads
12. Block provider schedules when vacation requests are entered in Humanity
13. Distribute mail, forms to be signed, getting them to the appropriate person once signed
14. Operate and maintain telemedicine equipment
15. Manage open access individualsCheck voice mail and return calls within 24-hours
16. Complete Other Duties as assigned
17. Complete the Just in Time recall process pertaining to provider scheduling.
18. Complete Centralized Scheduling Check Out Procedure for MD appointments.

NOTE: This position will answer directly to the Practice Manager

Position Title: Medical Services Coordinator – Dougherty Outpatient