Clerk 2 - General

Home, Hope and Healing Inc. & Aspire Behavioral Health and Counseling; Georgia; On-site; USD 36,000 - 48,000; Full time

Job summary

Aspire Behavioral Health & Developmental Disabilities Services seeks a Clerk II for the Dougherty Outpatient site to provide clerical support within the AACSB administration. The role includes greeting visitors, screening calls, check-in processing, insurance verification, data entry, and centralized scheduling in a patient-focused setting.

The position reports to the Administrative Operations Manager and requires ability to maintain organized records and operate agency software.

Qualifications

• Knowledge of agency specific office procedures and methods.
• Computer skills and familiarity with office software.
• Ability to maintain routine clerical records.
• Ability to establish and manage filing, mailing or inventory systems.
• Effective oral and written communication skills.
• Ability to interpret written materials.
• Basic bookkeeping and banking transactions knowledge.
• Ability to prepare related reports.
• Ability to use agency specific software.
• Knowledge of basic English grammar usage.
• Ability to operate all office machines.

Responsibilities

• Greeting and assisting individuals as they enter the clinic and visitors.
• Receiving and screening phone calls and routing as needed.
• Checking in individuals and emailing staff about arrivals.
• Verifying insurance for each appointment.
• Centralized scheduling and general clerical support.
• Data entry, filing, record keeping and distribution of materials.
• Opens, sorts, and routes mail; prepares outgoing mail.
• Other duties as assigned.

Skills

Office procedures

Computer skills

Clerical records

Filing system

Oral and written communication

Interpreting written materials

Bookkeeping & banking

Report preparation

Agency software

English grammar

Operate office machines

Job description

Aspire Behavioral Health & Developmental Disabilities Services Job Description

ORGANIZATIONAL RELATIONSHIPS

Position Title: Clerk II Dougherty Outpatient

Work Unit: AACSB Administration

County: Dougherty

Immediate Supervisor's Title: Administrative Operations Manager

List positions supervised through immediate contact: None

QUALIFICATIONS

• Knowledge of agency specific office procedures and methods.
• Computer Skills.
• Ability to maintain routine clerical records.
• Ability to establish, maintain and update an organized, accessible filing, mailing, or inventory system.
• Ability to communicate effectively both orally and in writing.
• Ability to understand and interpret written materials.
• Ability to perform basic bookkeeping and banking transactions.
• Ability to prepare all related reports.
• Ability to use agency specific software.
• Knowledge of basic English and grammar usage.
• Ability to operate all office machines.

(Physical) No lifting of more than 20 pounds.

EQUIPMENT THAT REQUIRES SAFE AND EFFECTIVE USE

(Include emergency equipment, treatment equipment and high-risk equipment)

BLOODBORNE PATHOGEN CATEGORY (check one)

• Employee routinely performs tasks that involve exposure to blood or other potentially infectious material as part of their assigned duties (Category I).
• Employee performs assigned tasks which do not involve exposure to blood or other potentially infectious matter, BUT employment may require performing unplanned category I tasks (Category II).
• X Employee performs assigned tasks which involve no exposure to blood or other potentially infectious material AND performance of category I tasks are not a condition of employment (Category Ill).

MANDATORY TRAINING CATEGORY (Check One)

• Administrative
• Direct Care
• Medical

PERFORMANCE IMPROVEMENT

The Albany Area Community Service Board goal is to continually improve the delivery of service by improvement of individual outcomes and satisfaction. All employees have a role in performance improvement and are expected to interact collaboratively with co-workers, and other contacts to provide consistent, high-quality, individual focused services.

ASSIGNED DUTIES

Performs a variety of clerical support functions/processes for an office or unit. Performs clerical duties, or a few specialized or essential clerical functions. (i.e. data maintenance, filing system maintenance, transaction etc.)

DUTIES INCLUDE

Greeting and assisting individuals as they enter the clinic as well as any visitors. Receiving and screening phone calls and rerouting them where necessary. Receiving email from the check-in kiosk when an individual signs in. Verifying the reason for the appointment (established or new patient, scheduled appointment, or walk in, etc.). Checking individuals in and emailing the staff they will be seeing that day to let them know they arrived. Ensuring all clerical forms are up to date. Verifying insurance for every individual every time they come in for an appointment. Centralized scheduling. Provides general clerical support to an office, to include such tasks as data entry/maintenance, copying and distributing documents and materials, maintaining record- keeping and filing systems, etc. Provides clerical support within assigned functional areas. (Examples include processing transactions, sliding scale applications, assessing/collecting fees for a program, generating reports, etc.). Opens, sorts, and routes incoming mail and correspondence, and prepares outgoing mail. Other duties as assigned.

NOTE: This position will answer directly to the Administrative Operations Manager