Medical Secretary- Per-Diem/Multiple Site Coverage

Beth Israel Lahey Health; Beverly (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health in Beverly, MA is seeking a friendly, detail‑oriented front desk representative for our Primary Care scheduling and registration team. You will handle phone interactions, appointment confirmations, registrations, and co-pay collection, serving as the first impression of our care team.

The role requires at least 1 year in a high-volume customer service setting, strong communication and PC skills, and the ability to multitask.

Qualifications

• Strong customer service skills and ability to multitask in a fast‑paced environment.
• Effective written and verbal communication skills with callers and staff.
• Proficiency with PC applications and office software.

Responsibilities

• Handle phone interactions, registration, scheduling and appointment confirmations.
• Assist with co-pay collection and billing as part of patient intake.

Skills

Customer service

PC skills

Written and verbal communication

Multitasking

Education

High School Degree or GED

Job description

When you join the growing BILH team, you’re not just taking a job, you’re making a difference in people’s lives.

BILH Specialty Care is where you can truly make a difference. Performing as a frontline representative of BILH Primary Care you will exercise the highest standards of customer service in all interactions with patients and staff.

This dynamic clerical position represents the first impression of the office and has great influence over the ultimate care of our patients while setting the tone for a positive patient experience. Performing a wide variety of tasks such as phone interactions, registration, scheduling, co-pay collection and billing, and appointment confirmation calls are key responsibilities. This role is critical to the healthcare experience of our patients as you will ensure that patients are able to receive the right care at the right time.

Job Description:

Requirements:

Education - High School Degree or GED

Experience: A minimum of 1 year of experience in a high-volume customer service-related position.

Skills and Knowledge: Strong customer service skills, strong PC skills, effective written and verbal communication skills, ability to multitask.

*Coverage at multiple sites including Danvers, Beverly, Salem, Lynn, and Gloucester when needed*

Pay Range:

$20.00 - $26.92

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geographyof work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients’ lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled