Medical Secretary

Weill Cornell Medicine; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Weill Cornell Medicine in New York, NY is seeking an experienced administrative professional to provide secretarial support and patient care coordination. You will schedule appointments, manage inquiries, and ensure charts are ready for visits.

Applicants should have 1+ year in customer or patient-facing roles, be proficient with EPIC or EMR systems, and understand basic CPT/ICD coding. This on-site role supports multiple providers and the clinic’s workflow.

Qualifications

• High school diploma or GED.
• Approximately 1+ year experience in customer/patient service viaphone and in person.
• Knowledge of CPT, ICD-9, ICD-10 coding.
• Familiarity with EPIC scheduling systems and EMR systems.

Responsibilities

• Schedules, confirms, reschedules and cancels patient appointments.
• Fields telephone inquiries and triages calls to staff.
• Ensures patient charts and registration face sheets are prepared for visit.
• Maintains physician administrative and clinical schedules.

Skills

Appointment scheduling

Customer service

Medical terminology

Electronic Medical Records

Data entry

Education

High school diploma

Tools

EPIC

EPIC Care

Job description

Select how often (in days) to receive an alert:

*As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices

Position Summary

Under direct supervision, provides secretarial, patient care coordination and related administrative support for one or more providers

Job Responsibilities

• Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application.
• Fields telephone inquiries from patients and referring physician offices. Takes messages and/or triages calls to appropriate staff. Escalates more complex issues to senior staff, clinical team members and/or department managers for resolution.
• Ensures patient charts and registration face sheets are available and prepared for visit.
• Schedules follow-up procedures, radiology and diagnostic tests.
• Maintains physicians’ administrative (research and academic) and clinical/surgical schedules.
• Processes medical record requests for provider(s), according to institutional and compliance standards.
• Obtains, reviews and updates patient demographic and insurance information within the practice management billing system.
• Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date. Facilitates the communication and collection of any fees due from patient.
• Responsible for front-end revenue cycle processes, which may include but is not limited to, the check-in/check-out of patients and collection/reconciliation of time-of-service payments,as applicable. May also discuss patient’s responsibility for payments
• If applicable, ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required.
• Initiates and prepares written correspondence as needed and based on functional needs.

Education

• High school diploma or GED

Experience

Approximately 1 or more years of experience succeeding in a customer/patient service role over telephone and in-person

Knowledge, Skills and Abilities

• Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
• Knowledge of CPT, ICD-9, and ICD-10 coding.
• Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.

Working Conditions/Physical Demands

Standard office work

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