Medical Screener - Reception Technician (Customer Service)

CSL Plasma; Columbia (SC); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading plasma collection organization as a Donor Center Technician. Responsibilities include greeting donors, conducting health screenings, and maintaining a clean work environment. Ideal candidates have customer service experience and a high school diploma. Bilingual skills are a plus.

Qualifications

• At least three months in a clerical or customer service role, preferably in a medical or health environment.

Responsibilities

• Assist qualified donors in completing the screening process in compliance with SOPs.
• Monitor donors for reactions during or after donation and notify staff if necessary.
• Accurately record donor data in the electronic management system.

Skills

Bilingual skills

Basic math skills

Education

High school diploma or equivalent

Job description

The Opportunity

Responsible for greeting donors at the plasma collection center and conducting registration procedures to verify donor suitability for plasma pheresis.

You will report to the Assistant Center Manager.

The Role

• Assist qualified donors in completing the screening process in compliance with Standard Operating Procedures (SOPs). This includes assessing health history, answering medical questions, referring donors to medical staff when needed, and performing health screenings such as blood pressure, pulse, weight, and temperature. Conduct finger sticks to obtain samples for hematocrit and total protein levels.
• After appropriate training, educate new donors about therapeutic products made from plasma, explaining the screening process, tests, appointment system, fees, policies, nutrition, and other relevant information. Address donor questions professionally and timely.
• Register applicants and transfer donors as trained and needed.
• Answer phone calls and direct inquiries to appropriate staff.
• Monitor donors for reactions during or after donation and notify staff if necessary.
• Alert supervisors about donor flow issues.
• Accurately record donor data in the electronic management system following SOPs.
• Understand policies related to hyper immune programs if applicable.
• Maintain a clean work environment and ensure availability of supplies and forms. Follow all HSE and OSHA policies, promoting safety.
• Maintain confidentiality of personnel, donor, and center information.
• Cross-train in other areas as needed.
• Bilingual skills may be required.
• Perform other related duties as assigned.

Your Skills and Experience

Education

High school diploma or equivalent required.

Experience

• At least three months in a clerical or customer service role, preferably in a medical or health environment, or equivalent education and experience.
• Basic math skills required.

Working Conditions

• Follow oral and written instructions.
• Observe equipment and communicate with customers.
• Stand and walk frequently.
• Reach, bend, kneel, and perform manual tasks.
• Lift and carry up to 25 pounds occasionally.
• Work in a fast-paced environment with interruptions.
• Expose to chemicals, extreme temperatures, and blood-borne pathogens.
• Wear PPE as required.
• Work overtime and extended hours as needed.

Our Benefits

Visit https://cslbenefits.com/cslp for more information.

About CSL Plasma

CSL Plasma is a leading plasma collection organization committed to helping people with serious diseases. Learn more at CSL Plasma.

Our Commitment to Inclusion

As a global organization, CSL values diversity and inclusion. Learn more at Inclusion & Belonging.

Join us at CSL Plasma and make a difference!