Medical Scheduler I: Patient Access & Scheduling

Kettering Health Network; Miamisburg (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Kettering Health Network is seeking a Medical Scheduler I in Miamisburg to coordinate appointments, verify insurance, and maintain accurate records. You will collaborate with patients, providers, and staff to ensure timely scheduling with a focus on patient experience.

Required education includes a high school diploma or equivalent, with 1+ year in customer service or healthcare settings preferred. Strong communication and attention to detail are essential.

Qualifications

• High school diploma or equivalent required.
• Experience with scheduling software and EHR systems.
• Knowledge of HIPAA and insurance verification processes.
• Familiarity with medical terminology is a plus.
• Strong communication and customer service orientation.

Responsibilities

• Schedule patient appointments for consultations, procedures, and follow-ups.
• Verify patient demographics, insurance, and contact information in the EHR.
• Communicate appointment details and requirements to patients.
• Confirm, reschedule, or cancel appointments as needed.
• Coordinate with providers and departments to optimize patient flow.
• Maintain confidentiality of patient information per HIPAA.

Skills

Scheduling software

EHR systems

Verbal communication

Written communication

Multitasking

HIPAA compliance

Insurance verification knowledge

Education

High school diploma or equivalent

Associate degree or higher (preferred)

Tools

EHR software

Scheduling software

Job description

Kettering Health Network is seeking a Medical Scheduler I in Miamisburg to coordinate appointments, verify insurance, and maintain accurate records. You will collaborate with patients, providers, and staff to ensure timely scheduling with a focus on patient experience.

Required education includes a high school diploma or equivalent, with 1+ year in customer service or healthcare settings preferred. Strong communication and attention to detail are essential.