Medical Revenue Cycle - Patient Liaison

Serenity Healthcare; Lehi (UT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay (DOE)

Medical, Dental, Vision insurance

Life Insurance

Flexible spending account

Paid time off

401k

Job summary

A healthcare technology leader in Lehi, UT is seeking a Patient Liaison to assist patients with billing concerns and ensure smooth communication regarding billing issues. The ideal candidate will possess basic office skills, knowledge of medical billing, and strong interpersonal skills. This full-time position offers competitive pay and benefits including medical, dental, and vision insurance, as well as paid time off.

Qualifications

• Ability to file documents electronically.
• Ability to interact with providers and patients effectively.
• Flexibility and willingness to take on assigned tasks.

Responsibilities

• Verify patient insurance benefits.
• Work with insurance representatives to review claims.
• Assist Patient Care Coordinators in answering patient questions.
• Speak with patients to identify billing issues.
• Research patient accounts and communicate findings.

Skills

Basic office skills

Medical billing knowledge

Strong interpersonal skills

Positive and friendly attitude

Job description

Patient Liaison

Location: Onsite, Lehi, UT

Serenity is a rapidly growing Healthcare Tech company committed to creating the finest patient experience. The primary responsibility of this role is to ensure that our patients’ billing concerns are acknowledged and resolved. This position is critical to our billing team, ensuring that patients understand their billing statements and are willing to make payments toward their account balances. This position will interact with patients via phone calls, emails, etc. to alleviate billing concerns.

Responsibilities

• Verify patient insurance benefits
• Work with insurance representatives to review and reprocess claims as needed
• Assist Patient Care Coordinators in answering patient questions
• Collaborate with practice managers to best support and serve our patients
• Speak with patients directly to best identify and resolve their billing issue
• Research patient accounts and communicate findings
• Communicate with patient through email, text, or phone call
• Take patient payments
• Fulfill patient requests for itemized statements
• Other duties as assigned

Qualifications

• Basic office skills (faxing and transcribing)
• Ability to file documents electronically
• Some knowledge of medical billing
• Strong interpersonal skills with ability to talk with both providers and patients
• Ability to be positive, friendly and deliver on tasks assigned

Benefits

• Competitive pay (DOE)
• Medical, Dental, Vision insurance
• Life Insurance
• Flexible spending account
• Paid time off
• 401k

Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long‑term success even when other treatments have failed. We believe people should live their best lives, and mental health is a substantial segment of total well‑being. We bring the same passion we have for improving our patient’s lives to providing a work experience that will help you do your best work, enjoy the time you invest at work, and succeed in life outside of work. We take our people and culture seriously and make it a priority to invest in both.

• This position is contingent on a background check.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Finance
• IT Services and IT Consulting