Medical Revenue Cycle - Patient Liaison

Serenity Healthcare; Fort Worth (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay (DOE)

Medical, Dental, Vision insurance

Life Insurance

Flexible spending account

Paid time off

401k

401k

Job summary

A rapidly growing healthcare tech firm is looking for a Patient Liaison in Fort Worth, TX. The position focuses on resolving patient billing concerns through effective communication. Applicants should possess basic office skills, some knowledge of medical billing, and strong interpersonal abilities to support patients. The role offers competitive pay and comprehensive benefits including medical and dental insurance. This is a full-time associate role in the finance function.

Qualifications

• Ability to file documents electronically.
• Strong interpersonal skills for communication.
• Willingness to handle various billing inquiries.
• Strong interpersonal skills for interaction with providers and patients.
• Positive, friendly, and able to deliver on assigned tasks.

Responsibilities

• Verify patient insurance benefits.
• Assist Patient Care Coordinators with questions.
• Directly speak with patients to resolve billing issues.
• Research accounts and communicate findings.
• Take patient payments and fulfill statement requests.
• Research patient accounts and communicate findings.
• Communicate with patients via email, text, or phone.
• Process patient payments.
• Fulfill requests for itemized statements.

Skills

Basic office skills

Knowledge of medical billing

Interpersonal skills

Positive and friendly attitude

Positive and friendly demeanor

Job description

Patient Liaison

Onsite - Fort Worth, TX

Serenity is a rapidly growing Healthcare Tech company committed to creating the finest patient experience. The primary responsibility of this role is to ensure that our patients billing concerns are acknowledged and resolved. This position is critical to our billing team, ensuring that patients understand their billing statements and are willing to make payments toward their account balances. This position will interact with patients via phone calls, emails, etc. to alleviate billing concerns.

Responsibilities

• Verifying patient insurance benefits
• Work with insurance representatives to review and reprocess claims as needed
• Assisting Patient Care Coordinators in answering patient questions
• Collaborate with practice managers to best support and serve our patients
• Speak with patients directly to best identify and resolve their billing issue
• Research patient accounts and communicate findings
• Communicate with patient through email, text, or phone call
• Take patient payments
• Fulfill patient requests for itemized statements
• Other duties as assigned

Qualifications

• Basic office skills (faxing and transcribing).
• Ability to file documents electronically
• Some knowledge of medical billing
• Strong interpersonal skills with ability to talk with both providers and patients
• Ability to be positive, friendly and deliver on tasks assigned

Benefits

• Competitive pay (DOE)
• Medical, Dental, Vision insurance
• Life Insurance
• Flexible spending account
• Paid time off
• 401k

Who We Are

Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. We believe people should live their best lives, and mental health is a substantial segment of total well-being. We bring the same passion we have for improving our patient's lives to providing a work experience that will help you do your best work, enjoy the time you invest at work, and succeed in life outside of work. We take our people and culture seriously and make it a priority to invest in both.

• This position is contingent on a background check.

Seniority level

Associate

Employment type

Full-time

Job function

Finance

Industries

IT Services and IT Consulting