Medical Records Technician

Optum; Novato (CA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

401k contribution

Comprehensive benefits package

Job summary

Optum in Novato, CA is hiring for a full-time onsite role in a clinical support team. You will handle member intake, coordinate services with hospitals and clinics, and triage non-clinical cases. The position requires strong communication and MS Word/Excel skills and offers a flex schedule with evening hours.

Hourly pay ranges from $16.00 to $29.00, with benefits and opportunities for training. Equal opportunity employer committed to diversity and inclusion.

Qualifications

• 1+ years of customer service experience analyzing and solving customer problems.
• Proficiency with Microsoft Word and Excel (ability to create, edit, save, and send documents and spreadsheets).
• High School Diploma / GED OR equivalent work experience.

Responsibilities

• Manage the intake of members or the admission/discharge information post notification.
• Work with hospitals, clinics, facilities, and the clinical team to manage requests for services from members and/or providers.
• Provide appropriate triage and care coordination notification cases for non-clinical assessment/intervention.
• Handle resolution/inquiries from members and/or providers.
• Handle all document imaging.
• You must be able to work a flexible schedule that includes evening hours.

Skills

Customer service

Microsoft Word

Microsoft Excel

Communication

Typing while talking

Education

High School Diploma/GED

Tools

EPIC

Job description

This position is Onsite. Our office is located at 75 Rowland Way, Suite 300, Novato, CA 94945.

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

Like you, UnitedHealth Group is strong on innovation. And like you, we'll go the distance to deliver high-quality care. As part of our clinical support team, you will be a key component in customer satisfaction and have a responsibility to make every contact informative, productive, and positive for our members and providers. You'll have the opportunity to do live outreach, educating members about program benefits and services while also helping to manage member cases. Bring your skills and talents to a role where you'll have a chance to make an impact.

This position is full-time (40 hours/week) Tuesday - Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm PST. It may be necessary, given the business need, to work occasional overtime.

We offer weeks of on-the-job training. The hours during training will be 8:00 am to 5:00 pm local time, Monday - Friday or will be aligned with your schedule.

Primary Responsibilities

• Manage the intake of members or the admission/discharge information post notification
• Work with hospitals, clinics, facilities, and the clinical team to manage requests for services from members and/or providers
• Provide appropriate triage and care coordination notification cases for non-clinical assessment/intervention
• Handle resolution/inquiries from members and/or providers
• Handle all document imaging
• You also must be able to work a flexible schedule that includes evening hours
  
  

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of customer service experience analyzing and solving customer problems
• Proficiency with Microsoft Word and Excel (ability to create, edit, save, and send documents and spreadsheets)
• Ability to work full-time (40 hours/week) Tuesday - Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm PST. It may be necessary, given the business need, to work occasional overtime
  
  

Preferred Qualifications

• 3+ years of Medical Records management
• Experience working within the health care Industry and with health care insurance
• Experience working in a metric-driven work environment
• EPIC experience
• Clerical OR Administrative support background
  
  

Soft Skills

• Must be able to type and talk at the same time and navigate through multiple screens
  
  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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