Medical Records Technician

Astrana Health; Alhambra (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

Astrana Health seeks a detail-oriented Medical Records Technician to manage patient records and support clinic operations in Alhambra, CA. You will coordinate retrieval of records from outside providers, track requests, and ensure completeness and confidentiality in line with HIPAA.

The ideal candidate is organized, thorough, and capable of handling multiple requests while maintaining patient privacy. This is a full-time onsite role at 333 S. Garfield Ave. #A Alhambra, CA 91801.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of medical office, referral coordination, or healthcare administrative experience preferred.

Responsibilities

• Retrieve patient medical records from outside providers, hospitals, specialists, laboratories, imaging centers, and other facilities as requested by providers or clinic staff.
• Submit and follow up on requests for prior records, referral records, consultation notes, hospital records, discharge summaries, lab results, imaging reports, and other clinical documentation.
• Track the status of pending records requests and escalate delayed or incomplete requests when needed.
• Review incoming records for accuracy, completeness, and correct patient identification before routing or uploading.
• Maintain accurate patient medical records in the EMR system; ensure scanning, indexing, labeling, and updates are timely.
• Process incoming and outgoing records via fax, mail, portals, secure email, etc., per procedures.
• Verify release of information forms, authorizations, and patient consent documents are completed before requests/releases.
• Maintain patient confidentiality and comply with HIPAA and clinic policies.
• Communicate professionally with outside offices, patients, providers, and staff regarding requests and timelines.
• Route retrieved records to the appropriate provider or department for review and coordination.
• Support chart preparation, audits, and record reconciliation to ensure records are available before appointments.

Education

High school diploma or equivalent

Job description

Location: 333 S. Garfield Ave. #A Alhambra, CA 91801

Compensation: $20.00 - $24.00 / hour

Department: Clinic Operations

Description

Astrana Health is seeking a detail-oriented Medical Records Technician to support accurate and timely management of patient health records and help ensure seamless clinic operations. In this role, you will coordinate the retrieval of medical records from outside providers and facilities, track outstanding requests, process incoming documentation, and ensure patient records are complete, organized, and readily accessible to care teams.

The ideal candidate is highly organized, attentive to detail, and comfortable managing multiple record requests and follow-ups while maintaining patient confidentiality and compliance with HIPAA, clinic policies, and applicable healthcare standards.

Our Values:

• Put Patients First
• Empower Entrepreneurial Provider and Care Teams
• Operate with Integrity & Excellence
• Be Innovative
• Work As One Team

What You'll Do

• Retrieve patient medical records from outside providers, hospitals, specialists, laboratories, imaging centers, and other healthcare facilities as requested by providers or clinic staff.
• Submit and follow up on requests for prior records, referral records, consultation notes, hospital records, discharge summaries, lab results, imaging reports, and other clinical documentation.
• Track the status of pending records requests, document follow-up efforts, and escalat ed delayed or incomplete requests to the appropriate supervisor or department when needed.
• Review incoming records for accuracy, completeness, correct patient identification, and relevance before uploading or routing them for provider review.
• Maintain accurate and complete patient medical records in the electronic medical record system, ensuring information is scanned, indexed, labeled, and updated in a timely manner.
• Process incoming and outgoing records through fax, mail, electronic portals, secure email, and other approved communication methods according to clinic procedures.
• Verify that proper release of information forms, authorizations, and patient consent documents are completed before requesting or releasing protected health information.
• Maintain patient confidentiality and comply with HIPAA, clinic privacy policies, and applicable state and federal regulations when retrieving, receiving, or disclosing records.
• Communicate professionally with outside offices, patients, providers, clinical staff, and administrative teams regarding record requests, missing documentation, and retrieval timelines.
• Route retrieved records to the appropriate provider, department, or staff member for review, follow-up, referral processing, care coordination, or chart completion.
• Support chart preparation, documentation audits, quality checks, and record reconciliation to ensure needed records are available before appointments, referrals, or clinical review.
• Demonstrate strong attention to detail, organization, follow-through, teamwork, and professionalism; perform additional duties assigned by the supervisor, clinic operations manager, or provider.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of medical office, referral coordination, or healthcare administrative experience preferred.

Environmental Job Requirements and Working Conditions

• This is a full-time onsite role located at 333 S. Garfield Ave. #A Alhambra, CA 91801.
• The total pay range for this role is: $20 - $24 per hour. This salary range represents our national target range for this role.

Astrana Health is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided on the basis of qualifications, merit, and business need. If you require assistance in applying for open positions due to a disability, please email us at [e-mail] to request an accommodation.

Additional Information

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.