Medical Records Specialist

EmergeOrtho

Wilmington (NC)

On-site

USD 32,000 - 50,000

Full time

14 days+

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Benefits offered by this job

401(k) Retirement plan

Health Insurance

Dental Insurance

Vision Insurance

Flexible spending account

Health savings account

Paid time off

Holiday Pay

Employee Assistance Program

Life Insurance

Short Term Disability

Long Term Disability

Pet Insurance

Milestone Bonus Program

Job summary

EmergeOrtho in North Carolina seeks a Medical Records Specialist to maintain patients’ health records, ensuring accurate transfer and storage. You will collect patient information, issue files, file records, and process patient requests across multiple locations.

Ideal candidates have a high school diploma, at least two years of customer service experience (medical office preferred), and strong communication and organizational skills.

Qualifications

High school diploma or equivalent.
Minimum two years of customer service experience, preferably in a medical office setting.
Comfortable using multiple technology-based communication systems effectively and simultaneously.
Excellent verbal and written communication skills.
Advanced organization skills.
Attention to detail to ensure accuracy.
Familiarity with medical terminology.
Good time management skills.
Excellent problem-solving skills.

Responsibilities

Handle phone calls regarding medical record documentation.
Pull corresponding medical charts and distribute them to appropriate personnel as required.
Pull, distribute, and import incoming faxes along with relevant chart documentation.
Locate and distribute medical record documentation for staff, physicians, and PA/NPs.
Sort and distribute incoming mail appropriately.
Scan documentation into patient’s medical record, including dictation, lab work, correspondence from physicians, etc.
Coordinate scanning and boxing of medical records with the outsourced record retention service.
Purge and process scanned paper medical charts to the outsourced retention service, per policy.
Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned.

Skills

Verbal & written communication

Organizational skills

Attention to detail

Medical terminology

Time management

Problem solving

Tech proficiency with multiple systems

Education

High school diploma or equivalent

Job description

The Medical Records Specialist is responsible for maintaining patients’ health records, ensuring their information is transferred and stored properly. This role performs a variety of tasks including collecting patient information, issuing medical files, filing records, and processing patient requests.

Qualifications and Experience

High school diploma or equivalent
Minimum two years of customer service experience, preferably in a medical office setting
Comfortable using multiple technology-based communication systems effectively and simultaneously
Excellent verbal and written communication skills
Advanced organization skills
Attention to detail to ensure accuracy
Familiarity with medical terminology
Good time management skills
Excellent problem-solving skills

Responsibilities include but are not limited to, the following

Handle phone calls regarding medical record documentation
Pull corresponding medical charts and distribute them to appropriate personnel as required
Pull, distribute, and import incoming faxes along with relevant chart documentation
Locate and distribute medical record documentation for staff, physicians, and PA/NPs
Sort and distribute incoming mail appropriately
Scan documentation into patient’s medical record, including dictation, lab work, correspondence from physicians, etc.
Coordinate scanning and boxing of medical records with the outsourced record retention service
Purge and process scanned paper medical charts to the outsourced retention service, per policy
Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned

Other

Follows all applicable department and practice policies and procedures
Maintains patient confidentiality; complies with HIPAA privacy and confidentiality guidelines established by the practice
Maintains detailed knowledge of practice management and other computer software as it relates to job function
Performs other duties as required and assigned by Manager, including schedule changes and travel to office locations as assigned

From the mountains to the coast, EmergeOrtho is North Carolina’s premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 60 locations in 28 counties. As the largest physician-owned orthopedic practice in the state and the 6th in the country, EmergeOrtho’s medical team includes upwards of 170 highly trained orthopedic specialists and nearly as many advanced practice providers. Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy, and focusing on continuity of care are among the top priorities of EmergeOrtho.

EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate based on race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, pregnancy, childbirth and related conditions, including but not limited to, lactation, disability, veteran status, genetic information, or any other class protected by the state or local law.

We are committed to the core values of Quality, Innovation, Compassion, Community, Education, Integrity, Teamwork, Diversity, and Inclusion. https://emergeortho.com/non-discrimination-notice/

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