Medical Records Processor - ROI & PHI

Healthmark-Group; Guntersville (AL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k matching

Remote opportunities

Paid time off

Volunteer day

Job summary

HealthMark is seeking an onsite Medical Records Processing Specialist in Guntersville, AL to handle ROI requests with precision and speed. This entry-level role emphasizes 100% accuracy, rapid STAT processing, and strict PHI security in a professional environment.

You will join a collaborative team offering growth opportunities, competitive benefits, and a focus on confidentiality, customer service, and HIPAA compliance.

Qualifications

• Fast learner with attention to detail.
• Dependable and able to meet deadlines.
• Team-oriented with strong communication.
• Proactive in identifying issues and solutions.

Responsibilities

• Complete all incoming ROI requests in a timely and efficient manner.
• This position must maintain 100% ROI Accuracy.
• This position must complete all STATs within an hour and maintain a 24-hour turnaround time for all other ROI requests.
• This position must keep all queues current.
• Validates requests and authorizes for release of PHI according to established procedures.
• Performs quality checks on all work to ensure the accuracy of the release, confidentiality, and proper invoicing.
• Maintains confidentiality, security, and standards of ethics with the employer and medical records information during transport, storage, and disposal.
• Complete legal affidavits and questions as needed.
• Regularly scan ROI request into chart.
• Abides by the ROI policy specific to both HealthMark and the client.
• This position must maintain a neat, clean, and professional personal appearance and observe the dress code established by the client.
• This position must maintain a clean and orderly work area. Ensure that records and files are properly stored before leaving the area and ensure adequate supplies to meet needs.
• Maintain and update facility guide as needed.
• Provides excellent customer service by being attentive and respectful.
• Follows-through as promised.
• Proactive in identifying PT complaints with the ability to de-escalate as needed.
• Communicate effectively with customers.

Skills

Fast learner

Dependable

Team player

Proactive

Job description

HealthMark is seeking an onsite Medical Records Processing Specialist in Guntersville, AL to handle ROI requests with precision and speed. This entry-level role emphasizes 100% accuracy, rapid STAT processing, and strict PHI security in a professional environment.

You will join a collaborative team offering growth opportunities, competitive benefits, and a focus on confidentiality, customer service, and HIPAA compliance.