Medical Records Processing Specialist Onsite

Healthmark Group; Sylva (NC); On-site; USD 23,419 - 28,929; Full time

Job summary

HealthMark Group in Sylva, NC is seeking an entry-level Medical Records Processing Specialist for an onsite role. You will handle ROI requests, maintain accuracy, and ensure turnaround times while upholding patient privacy.

The position emphasizes confidentiality and HIPAA compliance within a fast-growing company. Join a team focused on providing secure, efficient health information management and reliable customer support.

Qualifications

• Must learn quickly and adapt to new processes.
• Attention to detail and reliability in handling records.
• Ability to work in a collaborative team environment.
• Proactive in improving workflows and accuracy.

Responsibilities

• Complete all ROI requests in a timely and efficient manner.
• Maintain 100% ROI accuracy and 24-hour turnaround for most requests.
• Keep all queues current and validate requests for PHI release.
• Perform quality checks to ensure accuracy, confidentiality and invoicing.
• Uphold confidentiality, security, and ethics in PHI handling during transport, storage, and disposal.
• Assist clients and patients with status updates for medical records requests.

Skills

Fast learner

Dependable

Team player

Strives to do more

Job description

Medical Records Processing Specialist Onsite

Healthmark Group Sylva, North Carolina, United States

About this position

COMPANY:

HealthMark Group is a leading provider of health IT solutions for healthcare providers across the country. By leveraging technology to reimagine the business of healthcare, HealthMark transforms administrative processes into seamless digital solutions. From HealthMark’ s proprietary MedRelease platform for Release of Information, the company is pioneering an efficient, compliant, and patient‑centric approach to support the entire spectrum of the patient information journey. HealthMark Group was founded in 2006 with corporate headquarters in Dallas, TX and has been named to both the Dallas 100 and the Inc. 5000 for multiple years in a row as one of the fastest growing companies in the region and in the country.

JOB DESCRIPTION:

HealthMark Group is growing and looking for bright, energetic, and motivated candidates to join our team. This is an entry level position and an exciting opportunity for someone looking to start their career with a fast‑growing company. We are expanding rapidly and have created unique roles that need qualified candidates.

POSITION: Onsite Medical Records Processing Specialist

LOCATION: 68 Hospital Road, Sylva, NC

Entry-level job duties include, but not limited to:

JOB ROLE AND RESPONSIBILITIES:

• Complete all incoming ROI requests in a timely and efficient manner.
• This position must maintain 100% ROI Accuracy.
• This position must complete all STATs within an hour and maintain a 24-hour turnaround time for all other ROI requests.
• This position must keep all queues current.
• Validates requests and authorizes for release of PHI according to established procedures.
• Performs quality checks on all work to ensure the accuracy of the release, confidentiality, and proper invoicing.
• Maintains confidentiality, security, and standards of ethics with the employer and medical records information during transport, storage, and disposal.
• Complete legal affidavits and questions as needed.
• Regularly scan ROI request into chart.
• Abides by the ROI policy specific to both HealthMark and the client.
• This position must maintain a neat, clean, and professional personal appearance and observe the dress code established by the client.
• This position must maintain a clean and orderly work area. Ensure that records and files are properly stored before leaving the area and ensure adequate supplies to meet needs.
• Maintain and update facility guide as needed.
• Provides excellent customer service by being attentive and respectful.
• Follows-through as promised.
• Proactive in identifying PT complaints with the ability to de‑escalate as needed.
• Communicate effectively with customers.
• Assist clients, patients, and requestors with the status of requests for medical records via phone call.

Qualities that the candidate for this position should include:

• Fast learner
• Dependable
• Team player
• Someone who strives to do more.

Note: This job description is intended to provide a general overview of the position and does not encompass all job‑related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.

This role does or may require regular access to Protected Health Information (PHI) and/or confidential client data. The incumbent must demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies, and report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team. This position requires timely completion of all required company-sponsored and regulatory training programs

Salary Information

$17 - $21Hourly Wage