Medical Records Processing Specialist Onsite

Healthmark Group; Frisco (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A healthcare records management company is seeking an Onsite Medical Records Processing Specialist to handle incoming ROI requests and maintain accuracy. The role includes validating and authorizing PHI release, performing quality checks, and ensuring customer satisfaction. Ideal candidates should be quick learners, dependable, and effective communicators. Attention to confidentiality and proper records handling is essential in this dynamic position based in Frisco, Texas.

Qualifications

• Ability to complete all incoming ROI requests in a timely and efficient manner.
• Maintain 100% ROI accuracy and response turnaround times.
• Excellent communication skills to achieve maximum customer satisfaction.

Responsibilities

• Complete all incoming ROI requests in a timely manner.
• Validate requests and authorize release of PHI.
• Perform quality checks on all work for accuracy and confidentiality.

Skills

Fast learner

Dependable

Quick worker

Team player

Positive attitude

Customer service

Job description

Company

HealthMark Group

Position

Onsite Medical Records Processing Specialist

Location

12505 Lebanon Rd, Frisco, TX 75035 – floater to McKinney and Plano locations.

Job Role and Responsibilities

• Complete all incoming ROI requests in a timely and efficient manner.
• Maintain 100% ROI Accuracy.
• Complete all STATs within an hour and maintain a 24‑hour turnaround time for all other ROI requests.
• Keep all queues current.
• Validate requests and authorize release of PHI according to established procedures.
• Perform quality checks on all work to ensure the accuracy of the release, confidentiality, and proper invoicing.
• Maintain confidentiality, security, and standards of ethics with the employer and medical records information during transport, storage, and disposal.
• Complete legal affidavits and questions as needed.
• Regularly scan ROI request into chart.
• Abide by the ROI policy specific to both HealthMark and the client.
• Maintain a neat, clean, and professional personal appearance and observe the dress code established by the client.
• Maintain a clean and orderly work area. Ensure that records and files are properly stored before leaving the area and ensure adequate supplies to meet needs.
• Maintain and update facility guide as needed.
• Provide excellent customer service by being attentive and respectful.
• Follow through as promised.
• Proactively identify PT complaints with the ability to de‑escalate as needed.
• Communicate effectively with customers.
• Achieve maximum customer satisfaction.

Qualities

• Fast learner
• Dependable
• Quick worker
• Team player
• Positive attitude
• Someone who strives to do more

Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.