Medical Receptionist - Vascular Surgery - Physician Practice

Hackensack Meridian Health; Hackensack (NJ); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking healthcare organization where you will play a vital role in ensuring patients receive the best care possible. As a Medical Receptionist, you will be the first point of contact for patients, providing essential reception and clerical services. Your responsibilities will include managing patient check-ins and check-outs, adhering to HIPAA guidelines, and ensuring a welcoming environment. This role offers a unique opportunity to contribute to a collaborative team committed to improving patient lives while enjoying competitive benefits and a supportive work culture. If you are passionate about healthcare and patient service, we encourage you to apply!

Qualifications

• High School diploma or GED is required for the position.
• Prior receptionist experience in a medical office is preferred.

Responsibilities

• Manage patient check-in and check-out processes efficiently.
• Provide excellent service to enhance patient satisfaction.
• Support financial responsibilities including billing and collections.

Skills

Patient Communication

Billing Procedures

HIPAA Compliance

Teamwork

Customer Service

Education

High School Diploma or GED

Tools

EMR System

Epic

Job description

Overview

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

The Medical Receptionist, provides reception and clerical services under the supervision of the practice manager and physician(s) for the patients and visitors of the practice. These services may include billing, collections, referrals, appointments, patient contact, and general secretarial duties. Must be willing to travel within 30 minutes of your home, and float to various locations.

* Hours Vary between 8:00am until 4:30pm and 8:30am until 5:00pm.*

Responsibilities

A day in the life of a Medical Receptionistat Hackensack Meridian Health includes:

• Receives and directs all communication courteously and consistently. Adheres to HIPAA guidelines and office policy. Phone calls are answered quickly and directed appropriately.
• Greets patients and visitors in a prompt, courteous and helpful manner. Conducts oneself in a friendly manner, by smiling, making direct eye contact and making patients and visitors feel welcome and important.
• Assists patients with the sign in process. Responds promptly to patient¿s needs.
• Supports financial responsibilities, including: staying abreast of reimbursement and billing procedures, accurately verifies information on Audit Journal, prepares bank deposits and credit card batches and signs and dates completed daily cash receipts.
• Monitors general office supply inventory and equipment, including working with Team Members to determine their supply needs. Notifies Practice Manager, or designee, when supplies are low and initiates ordering of needed supplies and equipment.
• Manages patient check-in process. Consistently and courteously obtains and verifies required demographic information (date stamp and/or copy insurance card). Collects copayment and any applicable balances; Verifies insurance eligibility; Ensures appropriate referrals are obtained (specialty offices); Ensures patient completes appropriate paperwork including but not limited to face sheet, ABN, and HIPAA forms; Accurately enters patient demographic information in billing/computer system.
• Manages patient check-out process, ensuring the process is completed accurately and timely and in a friendly manner. Check-out process includes, but not limited to, reviewing charge slip, posting charges and payments into system, collecting current and past due balance(s), scheduling future appointment(s).
• Promotes patient satisfaction by providing excellent service through friendly and helpful interactions with patients and visitors. Communicates potential patient satisfaction issues to direct manager.
• Maintains efficient and accurate filing and record maintenance system.
• Assembles new patient folders. Retrieves and returns records according to protocol.
• Adapts work schedule to meet the needs of the practice. Works additional hours as requested to maintain adequate coverage for the practice. Willing to cross cover when necessary. Clocks in at designated start time. Managers time effectively to prevent unapproved OT.
• Serves as a pre-loader for our EMR system.
• Other duties and/or projects as assigned.
• Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

• High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
• The ability to learn quickly and adapt to changing patient needs, a strong sense of accountability for improving the lives of our patients and their caregivers, an exceptional focus on teamwork, dedication to ongoing education, and the ability and passion to deliver the highest quality of care based on a strong sense of patient focus are all required.
• Must be able to travel to various locations.

Education, Knowledge, Skills and Abilities Preferred:

• Prior receptionist or clerical experience in a medical office.
• Epic experience.

Licenses and Certifications Preferred:

• CPR certification.

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!