Medical Receptionist - Urology

Trinity Health Of New England; Waterbury (CT); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in Connecticut is seeking a Business Services Representative for their Urology Office. This position focuses on providing a welcoming experience to patients, handling appointment scheduling, and administrative support in a busy environment. Join a team dedicated to patient-centered care with opportunities for career growth in a diverse culture.

Benefits

Great benefits effective day 1

Career growth and advancement potential

Diverse and inclusive culture

Qualifications

• Experience within a medical office or billing department preferred.
• Knowledge of patient billing and medical terminology preferred.
• Excellent keyboard skills and proficiency in a Windows-based environment required.

Responsibilities

• Greets and communicates with patients in a courteous manner.
• Schedules patient appointments according to protocols.
• Processes calls to transfer patients to appropriate staff.

Skills

Customer Service

Multitasking

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Employment Type:

Full time

Shift:

Day Shift

Description:

Position Purpose:

Are you an organized, friendly professional who thrives in a patient-centered environment? As a Business Services Representative in our Urology Office, you’ll be the first point of contact for patients, ensuring a welcoming and seamless experience from check-in to check-out. Your role includes greeting patients, answering calls, scheduling appointments, verifying insurance, collecting copays, and processing referrals. You'll also provide essential clerical support to providers and staff, helping to keep our practice running smoothly. If you enjoy multitasking, collaborating with a dedicated team, and making a difference in patients’ lives, we’d love to welcome you aboard!

What you will do:

• Greets and communicates with patients via phone or in person in a courteous and professional manner identifying themselves and their department.

• Answers telephones in a timely, courteous, and professional manner utilizing appropriate scripting.

• Processes calls to ensure patients are transferred to the appropriate staff member/provider in a timely manner.

• Schedules patient appointments based on department protocols in order to maximize provider productivity.

Minimum Qualifications:

• High school diploma or equivalent

• Experience within a medical office or billing department preferred. Knowledge of patient billing and medical terminology preferred

• Excellent keyboard skills. Requires proficiency in a Windows based computer environment and Microsoft Office products. Accuracy and dependability required.

Position Highlights and Benefits:

• Day Shift. Hours may vary

• Great benefits effective day 1!

• Patient-centric environment

• Career growth and advancement potential

• Diverse and inclusive culture

We are a group of primary care providers, specialists and surgeons serving patients in Connecticut and western Massachusetts. Part of Trinity Health Of New England, we offer primary care, specialty care, surgery, urgent care, rehabilitation, and imaging and lab services for thousands of patients every year.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.