Medical Receptionist - South Austin

OrthoLoneStar; Texas; On-site; Full time

Job summary

Join a dynamic team as a Medical Receptionist in South Austin, where you'll play a vital role in patient care and clinic operations. This full-time position involves managing patient appointments, verifying insurance, and providing excellent customer service in a fast-paced environment. You'll be the friendly face that greets patients, ensuring they have a smooth experience from check-in to check-out. If you have a passion for healthcare and enjoy working with people, this opportunity is perfect for you. Be part of a supportive team dedicated to making a difference in patients' lives while honing your skills in a medical office setting.

Qualifications

• Previous experience in a medical office setting is preferred.
• Ability to multitask and communicate effectively is essential.

Responsibilities

• Manage patient check-ins, appointments, and insurance verifications.
• Collect payments and maintain accurate patient records.
• Assist with various administrative tasks and patient inquiries.

Skills

Knowledge of medical terminology

Knowledge of insurance terminology

Multitasking

Effective communication (oral and written)

Ability to work in a fast-paced environment

Tools

EHR software

EMR system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Medical Receptionist - South Austin

Full Time Administrative TOSRA-South/Barton Creek, Austin, TX, US

3 days ago Requisition ID: 1839

Salary Range: $18.00 To $22.50 Hourly

GENERAL JOB DESCRIPTION: Perform all responsibilities of the reception area, which primarily involves checking in and checking out patients, scheduling new and follow-up appointments, verifying insurance benefits, and collecting payments due at time of service.

ESSENTIAL FUNCTIONS:

• Answer telephones, schedule appointments, and redirect to appropriate departments as needed.
• Schedule and reschedule appointments for patients with attention to all insurance rules and limitations per physician preferences, including physical therapy appointments.
• Confirm appointments in advance; reach out to patients when necessary.
• Prepare schedules for clinic and identify any issues prior to visit.
• Greet patients, check-in, and help patients complete necessary intake forms.
• Confirm, capture, and correct any changes in patient demographics and insurance.
• Verify insurance and obtain benefits as needed; identify remaining deductible amount and/or copay to collect.
• Collect patient payment according to the patient’s benefits and as noted within the EHR and other applicable software.
• Collect and scan patient’s insurance card and photo ID.
• Review daily superbills for completion from clinic team, make edits necessary to collect proper time of service payment due at check-out.
• Balance payments received and prepare deposit daily.
• Complete all scheduling tasks, messages, requests, referrals, and faxes.
• Return voicemails as well as making second and third attempts to patients who have left voicemails.
• Provide EOB to patients and thoroughly explain balance as needed.
• Fax DWC forms to proper recipients.
• Collate, sort, and identify a variety of medical information for scanning/queuing into EMR system.
• Sort faxes and assist with any fax failures and distributing to appropriate departments as needed.
• Assist with Release of Information requests by completing in office or sending to third party accordingly.
• All other duties as assigned.

QUALIFICATIONS

Education:

Experience:

• Previous experience in a medical office setting.

Special Skills:

• Knowledge of medical and insurance terminology.
• Ability to multitask between multiple applications.
• Ability to effectively communicate both orally and written.
• Ability to work in a fast-paced environment.

Physical Demands:

• Must have adequate visual acuity to read, the ability to interpret and understand written material.

Environmental Working Conditions:

• Indoors with rare conditions of extreme noise.
• Continuously handle multiple tasks simultaneously and work as a part of a team.
• Frequently performs tedious and exacting work in high volume conditions with frequent changes in tasks.